Assistant Store Manager

Responsibilities

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience
• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities
• Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager
• Deliver world-class, in-person training (in conjunction with e-learning) to all new team members
• Ensures timely completion of new hire training paths
• Meets regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
• Suggest improvements or new programs related to retail training
• Work closely with store leadership to prepare, plan, schedule, and execute new hire training
• Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
• Attend regular training meetings to ensure understanding of necessary information

Leadership & Team Management

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Creates and maintains a succession strategy
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities
• Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager

Training & Development

• Delivers world-class, in-person training (in conjunction with e-learning) to all new team members
• Ensures timely completion of new hire training paths
• Meets regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
• Suggest improvements or new programs related to retail training
• Work closely with store leadership to prepare, plan, schedule, and execute new hire training
• Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
• Attend regular training meetings to ensure understanding of necessary information

Visual Merchandising

• Productive planning, presetting, and on-time execution of visual directives
• Submit store photos as requested and complete feedback given by HQ
• Participate in visual training calls with HQ partners to support new product launches
• Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
• Support store presentation through sell through and markdown cycles
• Maintain in-store marketing elements and accurate presentation of store collateral
• Work with store manager to ensure schedule is reflective of visual set times for product launches
• Work closely with store leaders for new hire visual training
• Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props

Business Operations

• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications

• 3+ years Retail Management experience
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency