Hospital Based Patient Advocate

About the role

Join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Harvey, IL with a flexible schedule of Monday 9:00AM to 6:00PM, Tuesday 9:00AM to 6:30PM, and Friday, Saturday, and Sunday 9:00 AM to 5:00PM. Elevate’s mission is to make a difference.

Responsibilities

• Screen uninsured hospital patients at bedside to determine eligibility for federal, state, and/or county medical or disability assistance programs.
• Complete and follow through with applications for these programs, ensuring thorough documentation in both Elevate PFS and hospital systems.
• Maintain detailed and accurate records of all cases worked.
• Provide exceptional customer service to uninsured hospital patients.
• Maintain an assigned work queue of patient accounts.
• Collaborate with hospital staff, case managers, social workers, and financial counselors through in-person and verbal/written communication.
• Answer incoming calls, make outbound calls, and track all necessary paperwork for Medicaid patients.
• Maintain structured and timely contact with applicants and responsible government agencies, providing updates as needed.
• Assist applicants with gathering additional reports or records, scheduling appointments, and arranging transportation if necessary.
• Conduct in-person community visits as needed to gather necessary documentation.
• Inform clients of all approvals and denials of coverage in a timely manner.
• Attend ongoing training to stay informed about current rules and regulations related to governmental programs.

Qualifications and Requirements

• Some college coursework preferred.
• Prior hospital experience preferred.
• Adaptability to changing processes, computer systems, and government programs.
• Strong critical thinking skills.
• Proficiency in navigating throughout the hospital and patients' rooms.
• Expertise in using Microsoft Office Suite, particularly Excel and Outlook.
• Effective communication skills, both oral and written.
• Ability to multitask and meet performance metrics in a fast-paced environment.
• Must be able to dress according to the client's dress code.
• Hybrid positions require home internet connections meeting the company's upload and download speed criteria.
• Employees must comply with Elevate’s Remote Work Policy, including maintaining a private and dedicated workspace for confidentiality.