Hospital Based Patient Advocate

About the role

This position is a Full-Time Hospital Based Patient Advocate located in Macon, GA. The role operates Monday - Friday, 8 AM - 4:30 PM.

Responsibilities

• Screen uninsured hospital patients at bedside to determine eligibility for federal, state, and/or county medical or disability assistance.
• Complete and follow through with applications for eligible patients, ensuring thorough documentation in both Elevate PFS and hospital systems.
• Maintain detailed and accurate records of all cases worked.
• Provide exceptional customer service to patients and hospital staff.
• Maintain an assigned work queue of patient accounts.
• Collaborate with hospital staff, case managers, social workers, and financial counselors through in-person and communication methods.
• Answer incoming calls, make outbound calls, and manage paperwork for Medicaid patient enrollments and renewals.
• Maintain structured and timely contact with applicants and government agencies, providing updates as necessary.
• Assist patients with gathering necessary documents, scheduling appointments, and arranging transportation if needed.
• Conduct in-person community visits as required to gather necessary documentation.
• Inform patients of all approval and denial decisions regarding coverage.
• Attend ongoing training sessions to stay updated on current government program rules and regulations.

Qualifications and Requirements

• Some college coursework preferred.
• Prior hospital experience preferred.
• Adaptability to changing processes, computer systems, and government programs.
• Strong critical thinking skills.
• Ability to navigate throughout the hospital and patients' rooms.
• Proficient in using Microsoft Office Suite, particularly Excel and Outlook.
• Effective communication skills, both oral and written.
• Ability to multitask and meet performance metrics in a fast-paced environment.
• Dress according to the client's dress code.
• Hybrid positions require home internet connections meeting the company's upload and download speed criteria.
• Must comply with Elevate's Remote Work Policy, including maintaining a private and dedicated workspace for confidentiality.