Hospital Based Patient Advocate

About the role

Join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Cleveland, OH, with a Monday-Friday schedule from 8:30 AM-5 PM, Monday-Friday.

Responsibilities

• Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and following through until approved.
• Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked.
• Provide exceptional customer service skills at all times.
• Maintain assigned work queue of patient accounts.
• Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
• Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Absorb and assist the applicant with gathering any additional reports or records, meeting appointment dates and times, and arrange transportation if warranted.
• Conduct in-person community visits as needed to acquire documentation.
• As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
• Regular and timely attendance.
• Other duties as assigned.

Qualifications and Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Some college coursework preferred.
• Prior hospital experience preferred.
• Adaptability when dealing with constantly changing processes, computer systems and government programs.
• Professional experience working with state and federal programs.
• Critical thinking skills.
• Ability to maneuver throughout the hospital and patients’ rooms throughout scheduled work shift.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
• Effectively communicate both orally and written, to a variety of individuals.
• To multitask to meet performance metrics while functioning in a fast-paced environment.
• Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client’s Dress Code.
• Hybrid positions require home internet connections that meet the Company’s upload and download speed criteria.
• Hybrid employees working from home are expected to comply with Elevate’s Remote Work Policy, including but not limited to working in a private and dedicated workspace where confidential information can be shared in accordance with HIPAA and PHI requirements.

Benefits

• ElevatePFS offers comprehensive benefits including Medical, Dental & Vision Insurance, 401K (100% match for the first 3% & 50% match for the next 2%), 15 days of PTO, 7 paid Holidays, 1 Floating holiday, and 1 Elevate Day (floating holiday).
• We also offer Pet Insurance, an Employee referral bonus program, and Teamwork: We believe in teamwork and having fun together.
• Career Growth: Gain great experience to promote to higher roles.
• The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.

Pay

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.

Schedule

This position is located 100% onsite at a hospital in Cleveland, OH, with a Monday-Friday schedule from 8:30 AM-5 PM, Monday-Friday.