Hospital Applications & Operations Support

Job Description: Job Title: Hospital Applications & Operations Support Location: Boston MA 02113 Duration: 6+ Months Contract Key ResponsibilitiesSupport ongoing application initiatives across hospital systems, including policy management, staff scheduling, incident reporting, and the Electronic Health Record (EHR).Coordinate application upgrades, enhancements, configuration changes, and other system initiatives with hospital stakeholders, application teams, and vendors.Coordinate and support user acceptance testing (UAT), including development of test scenarios, identification of appropriate testers, tracking of results and issues, and follow-through to resolution.Work directly with hospital staff and subject matter experts to identify workflow challenges, application pain points, and opportunities for process or system improvements.Gather, document, and communicate operational and business requirements to application and technical teams.Evaluate how application changes may affect existing hospital workflows, policies, procedures, reporting, and staff responsibilities.Coordinate implementation readiness activities, including communications, training, SOPs, policies, workflow documentation, and other end-user support materials.Track application-related issues, decisions, dependencies, and action items and ensure appropriate follow-through across responsible teams.Serve as a knowledgeable resource and super user for key hospital applications, helping staff navigate systems and escalating technical issues when appropriate.Support implementation and stabilization of recently introduced hospital applications.Assist with EHR implementation planning and readiness activities, working with hospital subject matter experts to ensure operational requirements and workflows are identified, documented, and represented throughout the implementation.Facilitate meetings and working sessions with operational, clinical, administrative, and technical stakeholders as needed. Desired Experience and QualificationsExperience supporting healthcare or hospital applications, implementations, upgrades, or optimization initiatives.Strong understanding of healthcare operations and the relationship between technology, workflows, policies, and end-user practices.Experience coordinating application testing/UAT and implementation readiness activities.Ability to gather and document business requirements, workflows, issues, and process improvement opportunities.Strong organizational skills with the ability to manage multiple concurrent application initiatives and follow issues through to resolution.Excellent communication and interpersonal skills, with demonstrated ability to work effectively with frontline staff, clinical and operational leaders, technical teams, vendors, and other stakeholders.Comfortable working independently, identifying gaps or risks, and proactively coordinating the appropriate people to address them. Desired Skills and Experience Job Description: Job Title: Hospital Applications & Operations Support Location: Boston MA 02113 Duration: 6+ Months Contract Key Responsibilities * Support ongoing application initiatives across hospital systems, including policy management, staff scheduling, incident reporting, and the Electronic Health Record (EHR). * Coordinate application upgrades, enhancements, configuration changes, and other system initiatives with hospital stakeholders, application teams, and vendors. * Coordinate and support user acceptance testing (UAT), including development of test scenarios, identification of appropriate testers, tracking of results and issues, and follow-through to resolution. * Work directly with hospital staff and subject matter experts to identify workflow challenges, application pain points, and opportunities for process or system improvements. * Gather, document, and communicate operational and business requirements to application and technical teams. * Evaluate how application changes may affect existing hospital workflows, policies, procedures, reporting, and staff responsibilities. * Coordinate implementation readiness activities, including communications, training, SOPs, policies, workflow documentation, and other end-user support materials. * Track application-related issues, decisions, dependencies, and action items and ensure appropriate follow-through across responsible teams. * Serve as a knowledgeable resource and super user for key hospital applications, helping staff navigate systems and escalating technical issues when appropriate. * Support implementation and stabilization of recently introduced hospital applications. * Assist with EHR implementation planning and readiness activities, working with hospital subject matter experts to ensure operational requirements and workflows are identified, documented, and represented throughout the implementation. * Facilitate meetings and working sessions with operational, clinical, administrative, and technical stakeholders as needed. Desired Experience and Qualifications * Experience supporting healthcare or hospital applications, implementations, upgrades, or optimization initiatives. * Strong understanding of healthcare operations and the relationship between technology, workflows, policies, and end-user practices. * Experience coordinating application testing/UAT and implementation readiness activities. * Ability to gather and document business requirements, workflows, issues, and process improvement opportunities. * Strong organizational skills with the ability to manage multiple concurrent application initiatives and follow issues through to resolution. * Excellent communication and interpersonal skills, with demonstrated ability to work effectively with frontline staff, clinical and operational leaders, technical teams, vendors, and other stakeholders. * Comfortable working independently, identifying gaps or risks, and proactively coordinating the appropriate people to address them. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.