Hospice Volunteer

About the role

To provide unpaid volunteer services to the hospice patients and their families.

Responsibilities

• Completes the hospice volunteer training sessions and in-services.
• Participates in hospice quality improvement programs.
• Submits documentation of volunteer activity in an accurate and timely manner.
• Adheres to all company policies and procedures.
• Communicates appropriate clinical information to the Volunteer Coordinator.
• Provides spiritual and emotional support to patients and their families.
• Maintains confidentiality of necessary information.
• Reports all grievances or complaints made by patients or families to the appropriate persons.
• Reports all allegations of patient abuse and/or misappropriation of patient’s property to Volunteer Coordinator.
• Ensures that all services are provided with respect for patient rights.
• Follows standard precautions and infection control procedures.
• Reports all accidents and incidents observed to Volunteer Coordinator.
• Thinks and acts calmly and logically to meet unusual occurrences of the job.
• Communicates effectively with patients and families.
• Must wear name badge.
• Offer privacy when necessary.
• Provide appropriate touch (on hands).
• Contact RN Case Manager or Administrator with patient visit changes.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to accept the changing needs of a hospice program.
• Sound judgment in regards to issues of death and dying.
• Available for training and continuing education.
• Interacts tactful, diplomatic, and humanistic manner with patients and families.
• Maintains all scheduled visits and adheres to Continuum Care of King policies and procedures.