Hospice Triage RN - Split Shift (Hybrid)

Location: Madison, WI (Remote – must live within 60 miles of the Madison office). 0.7 FTE (28 hours/week).

About the role

Make a lasting impact with Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are a skilled clinical professional who values meaningful, patient‑centered care, this is your opportunity to make a difference. As a Triage RN you will coordinate direct and indirect patient care based on the nursing process, assess each call to determine if a visit is needed or if assistance can be handled over the telephone, maintain accountability for nursing practice, patient outcomes, assessments, interventions, evaluations, documentation, and coordination of care, ensuring hospice services are patient‑ and family‑centered and consistent with Agrace’s philosophy, goals, standards, regulations, and policies.

For more than 45 years, Agrace has been an innovator and leader in caring for patients and families and in educating others about death, dying, and grief. As the largest hospice provider in Wisconsin, Agrace serves people across southern Wisconsin who are aging, seriously ill, or grieving, fostering a culture of belonging that celebrates uniqueness and leads to meaningful, empathetic connections.

Responsibilities

• Perform telephone triage and patient assessment from Agrace office or home (75% of time).
• Respond to patient and family calls in a timely manner.
• Effectively triage patient/family needs via phone; assess need for a home visit.
• Interact positively and effectively with patients, families, collaborating agencies, and health‑care providers via phone and written communication, focusing on excellent customer service.
• Utilize data collected from patient, family, significant other, interdisciplinary team, and other health‑care professionals.
• Apply knowledge of uncomplicated grief and the dying process in patient/family assessment, care‑plan updating, and intervention.
• Articulate, identify, and report signs and symptoms of client abuse/neglect, suicide ideation, or violence.
• Assess the need for individualized patient and family education.
• Develop and document effective acute care planning (20% of time).
• Assess pain on an ongoing basis; collaborate with patient, physician, and interdisciplinary team; use pain‑management skills to aggressively intervene during a pain crisis.
• Participate in mandatory educational requirements and precept new staff (5% of time).

Requirements

• ADN required; BSN preferred.
• Current, unrestricted Registered Nursing License in state of employment.
• One‑year nursing experience preferred.
• Must be at least 18 years of age.
• Ability to develop, maintain, and apply knowledge of hospice and end‑of‑life process.
• Ability to maintain professional boundaries with patients, families, and co‑workers.
• Ability to create and follow plans of care, and patient, family, and clinical staff directions.
• Basic Microsoft Office skills.
• Intermediate electronic health records skills; Epic preferred.
• Ability to work effectively and cooperatively with others.