Hospice Triage Nurse (LPN) Mon-Fri, 8am-5pm

Description

This is a full-time, hourly, non-exempt position.
Schedule: Monday-Friday 8am-5pm
Onsite in High Point

The Triage Nurse (LPN) is responsible for using clinical knowledge to support care coordination, assisting with the implementation of care plans, and following established clinical protocols to support patient care in accordance with the Nurse Practice Act and agency policies, procedures, and standards of care.

The Triage Nurse supports the homecare team through collaboration, communication, and coordination of clinical administrative tasks.

Essential Duties

• Trikes/manages patient/family telephone calls during office hours using clinical knowledge to support care coordination and the nursing process.
• Utilizes established clinical protocols and evidence-based practice principles to assist with resolving the patient care issues and problems.
• Documents accurately and timely each patient interaction/call and intervention and other patient/family and physician contacts according to agency policy through use of the electronic medical record. Documentation should be complete at the end of the day.
• Communicates and collaborates with the members of the appropriate interdisciplinary team and provider regarding patient needs and care.
• Contacts patient’s physician as necessary to obtain medical orders.
• Provides patient and/or caregiver with appropriate instructions to support safe care of the patient in the home.
• Makes follow-up telephone calls to contracted agencies and the patient/family as needed to evaluate care and meet patient needs.
• Collaborates with the homecare team to ensure high-priority patient care needs, and time-sensitive information is relayed to stakeholders and provides recommendations for follow up.
• Addresses urgent prescription needs and medication availability challenges on behalf of the homecare team, coordinating with pharmacies to ensure timely resolution.
• Aids the provider team by managing routine prescription refill approvals in the prescription processing program.
• Reviews controlled substance refill history through the Prescription Drug Monitoring Program (PDMP) as needed.
• Collaborates with the homecare team to coordinate DME orders and delivery needs for homecare patients based on needs identified during triage calls with patients and families.
• Aids in coordinating outpatient procedures/services, mobile x-ray, and drain supplies.
• Aids in coordinating Physical, Occupational, and Speech therapy referrals end-to-end, including submitting evaluation orders, securing follow-up visit approvals, and ensuring timely receipt and documentation of therapy visit notes in the patient chart.

Job Requirements

• Graduate of accredited LPN training program
• Two years’ clinical nursing experience
• North Carolina Licensed Practical Nurse licensure in good standing

Qualifications

• Ability to maintain positive working relationships and courteous interaction with public
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Ability to work independently and in a team environment