Hospice Team Coordinator

About the Role

The Hospice Team Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he upholds the Code of Ethical Conduct and promotes positive working relationships within the company, among all departments, and with external stakeholders. The Hospice Team Coordinator plays a crucial role in coordinating and overseeing the delivery of hospice care services to patients, maintaining accurate records, and facilitating communication and collaboration among team members to ensure patients receive the highest level of care, comfort, and support.

Responsibilities

• Accurately enter and manage various types of patient data, including referral intake information, newly admitted patient details, and updates to patient demographic information.
• Ensure all admission documentation is complete, signed, dated, and includes the attending physician/medical director's CTI (Certification of Terminal Illness) and order to admit. Upload these documents into the HCHB system for seamless record-keeping.
• Use HCHB to maintain and update patient records and generate reports to demonstrate regulatory compliance and add coordination notes as needed.
• Monitor the status of durable medical equipment (DME) and medical supplies orders, and promptly inform the management team of any notable trends or issues.
• Monitor the timely return of physician orders and facilitate their processing to maintain efficient patient care.
• Verify and upload any paper-based visit records into the Electronic Medical Record (EMR) system and subsequently into HCHB for complete and accurate patient histories.
• Ensure accurate and systematic organization of uploaded documents in the corresponding patient charts for easy retrieval and reference.
• Confirm that the ordered level of care matches the billable level of care for each patient, ensuring accurate billing and reimbursement.
• Collect decertification paperwork and upload it into patient records. Notify relevant healthcare providers of patient discharge through coordination notes.
• Initiate requests for medical records and hospital inpatient charts as needed, and process provider notifications when they are relevant to the patient's care.
• Facilitate coordination among members of the interdisciplinary team (IDT) to ensure a holistic approach to patient care.
• Act as a central point of contact for the hospice team, patients, and their families, facilitating clear and efficient communication.
• Handle incoming telephone calls, take accurate messages, and transfer calls to the appropriate personnel, maintaining a responsive and welcoming atmosphere.
• Manage the phone system and switch to the secondary system when necessary to ensure seamless communication.
• Assist the Hospice Director of Clinical Services (DCS) with pre- and post-IDT activities, including preparing agendas and updating plans of care (UPOCs). Additionally, send UPOCs to attending physicians via mail or fax.
• Prepare binders for patients in facilities, ensuring that essential information is organized and readily available.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• At least two (2) years of experience with medical records, medical office, or business office support highly preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities:
  • Ability to understand, read, write, and speak English.
  • Articulates and embraces integrated healthcare at home philosophy.
  • Effective communication with physicians, nurses, and other healthcare personnel.
  • Experienced in answering telephones and responding to patients or families.
  • High integrity, including maintenance of confidential information such as patient records.

Physical Demands and Work Environment

The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department.

Benefits

• Meaningful Work: Make an impact every day by honoring the quality of life of patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.