Hospice Team Coordinator

About the Role

The Hospice Team Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. They uphold the Code of Ethical Conduct and promote positive working relationships within the company, among all departments, and with external stakeholders. The coordinator plays a crucial role in overseeing the delivery of hospice care services, ensuring patients receive the highest level of care, comfort, and support through accurate record-keeping and team collaboration.

Responsibilities

• Accurately enter and manage patient data, including referral intake, newly admitted patient details, and demographic updates.
• Ensure all admission documentation is complete, signed, dated, and includes the attending physician/medical director's Certification of Terminal Illness (CTI) and order to admit; upload these into the HCHB system.
• Use HCHB to maintain and update patient records, generate compliance reports, and add coordination notes.
• Monitor the status of durable medical equipment (DME) and medical supplies orders; report trends or issues to management.
• Track the timely return of physician orders and facilitate their processing for efficient patient care.
• Verify and upload paper-based visit records into the Electronic Medical Record (EMR) system and HCHB for accurate patient histories.
• Organize uploaded documents systematically in patient charts for easy retrieval.
• Confirm the ordered level of care matches the billable level for accurate billing and reimbursement.
• Collect and upload decertification paperwork; notify healthcare providers of patient discharge via coordination notes.
• Request medical records and hospital inpatient charts as needed; process provider notifications relevant to patient care.
• Facilitate coordination among the interdisciplinary team (IDT) to ensure a holistic approach to patient care.
• Serve as a central point of contact for the hospice team, patients, and families, ensuring clear and efficient communication.
• Handle incoming calls, take accurate messages, and transfer calls to appropriate personnel.
• Manage the phone system and switch to a secondary system when necessary for seamless communication.
• Assist the Hospice Director of Clinical Services (DCS) with pre- and post-IDT activities, including preparing agendas and updating plans of care (UPOCs); send UPOCs to attending physicians via mail or fax.
• Prepare binders for patients in facilities, ensuring essential information is organized and readily available.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• At least two (2) years of experience with medical records, medical office, or business office support highly preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, and external parties. Strong written and verbal communication skills.
• Other Skills and Abilities:
  • Ability to understand, read, write, and speak English.
  • Articulates and embraces the integrated healthcare at home philosophy.
  • Effective communication with physicians, nurses, and other healthcare personnel.
  • Experienced in answering telephones and responding to patients or families.
  • High integrity, including maintenance of confidential information such as patient records.

Physical Demands and Work Environment

The demands of this role require effective performance of essential functions, with adaptations available for team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Meaningful Work: Make an impact by honoring the quality of life of patients and supporting them and their families.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.