Hospice Intake Coordinator

About the role

At Crossroads, compassion is not just a goal; it's our guiding principle. We refuse to reduce it to a mere transaction. Our organization operates on the belief that compassionate teamwork is the cornerstone of our success. We believe it's worth every effort because no one should face the end of life alone. Join us and be part of a team that stands up for compassion, that listens, that grows, and that ultimately makes a profound difference in our community.

Responsibilities

• Receive and promptly process hospice referrals and inquiries, scheduling a hospice representative with the patient and family to assess the need for services
• Assign patients to the appropriate team after admission, in coordination with team leaders
• Ready to apply hospice experience to the workflows of a centralized system; central office experience is a plus, including handing off and receiving incomplete work items
• Strong working knowledge of Teams, SharePoint, and electronic clinical records
• Able to work across multiple systems and juggle competing priorities with strong attention to detail
• Compassionate, professional phone presence
• Reliable transportation, a valid driver's license, and the ability to safely operate a vehicle

Qualifications

• At least 3 years of hospice experience (intake preferred, billing acceptable) in a high-volume referral setting

Benefits

• Health, Dental, Vision, 401k, PTO
• Continuing Education Reimbursement
• Ability to grow into a variety of different roles inside our team and organization

Schedule

• Tuesday to Friday: 10:00 AM - 6:30 PM
• Saturday: 11:00 AM - 7:00 PM