Hospice Intake

Key Responsibilities

• Receive and process new patient referrals from hospitals, physicians, and other healthcare providers.
• Conduct initial eligibility screening for hospice services.
• Schedule admissions visits with clinical teams.
• Collect and verify patient demographic, insurance, and clinical information.
• Enter all referral and patient data accurately into Electronic Health Records (EHR) or hospice software (e.g., MatrixCare).
• Communicate with families and caregivers regarding hospice services, benefits, and admission process.
• Cookordinate with intake and clinical staff to ensure timely and compliant admissions.
• Maintain accurate and up-to-date tracking logs and reports for all referrals and admissions.
• Support billing and compliance by ensuring required documents are completed before patient start of care.
• Provide exceptional customer service and maintain professional communication with external and internal stakeholders.

Qualifications

• A high school diploma is required; an associate’s or bachelor’s degree is preferred.
• Experience in healthcare intake, hospice, home health, or case management is preferred.
• Strong organizational, multitasking, and communication skills are essential.
• Proficiency in Microsoft Office and EHR software is required.