Hospice HOPE Coordinator

About the Company

Paradigm Health is an Indiana-owned company redefining home care with a fresh, progressive culture designed to provide team members a fulfilling work experience. Our patient-focused, family-oriented environment fosters teamwork and recognizes excellence. We are committed to becoming the 'Employer of Choice' and have been honored with the 'Top Workplace' Award by the Indy Star for the past six years.

About the Role

This is a full-time position as a HOPE Coordinator, supporting our rapidly expanding hospice services throughout Indiana. The role is critical to ensuring compliance, accuracy, and high-quality care through the Hospice Outcomes and Patient Evaluation (HOPE) tool.

Schedule

Monday–Friday, 8:00 AM – 5:00 PM.

Responsibilities

• Demonstrate commitment to the Paradigm Health mission, vision, and core values.
• Coordinate the implementation, accuracy, and compliance of the HOPE tool across all hospice teams and locations.
• Maintain a HOPE submission timeliness of >95% for both licenses.
• Ensure timely completion, documentation, and scoring of HOPE assessments per CMS guidelines.
• Coordinate with the team to ensure symptom follow-up visits (SFVs) and HOPE update visits (HUVs) are completed within required time periods.
• Serve as a subject matter expert and trainer for interdisciplinary teams on HOPE-related processes.
• Audit and monitor HOPE tool entries for accuracy, completeness, and alignment with the patient’s clinical documentation, including visit frequencies and plan of care orders.
• Identify trends with specific clinicians and collaborate with supervisors to provide additional education or performance improvement plans.
• Submit and track HOPE data, ensuring timely, compliant, and error-free submissions.
• Support quality initiatives by identifying trends in documentation, assessments, and compliance metrics.
• Assist the QA department with tasks such as chart audits, Plan of Care Correction/Order generation, clinical incident review, and documentation compliance monitoring.
• Support additional quality and compliance initiatives, including accreditation readiness, internal audits, and education rollouts.
• Prepare and distribute regular reports and dashboards related to HOPE tool data and quality indicators.
• Maintain up-to-date knowledge of CMS regulations and internal policies affecting hospice quality and compliance.
• Travel to hospice office locations for training, monitoring, and on-site support as needed (may include overnight travel).

Requirements

• Minimum of 1 year of hospice experience, ideally in quality, compliance, or clinical documentation roles.
• Demonstrated advanced knowledge and hands-on experience with Hospice Outcomes and Patient Evaluation (HOPE) submissions.
• Advanced expertise in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint), including extensive experience with Excel data extraction, manipulation, analysis, and reporting.
• Excellent communication, training, and interpersonal skills with the ability to communicate effectively with hospice staff in a positive and professional manner.
• Strong attention to detail with a high degree of accuracy in documentation and data review.
• Ability and willingness to travel to hospice sites as needed.
• Valid state driver’s license and reliable automobile.
• Proof of current automobile insurance.
• Current health certificate/physical examination and TB testing.
• Successful completion of a criminal background check.

Preferred Qualifications

• Prior experience with the hospice EMR system Wellsky (formerly Kinnser).
• Two years of hospice experience.

Benefits

• Competitive salary.
• Mileage reimbursement.
• Excellent PTO program (up to 136 hours in the first year).
• Every Friday is payday.
• Health, dental, and vision insurance.
• 401k match program.
• Great team environment.