Hospice Community Liaison

About the role

Come join our team at Three Oaks Hospice and our sister companies—Agape Hospice Care, Sage Hospice, Primary and Palliative Care, Elevation Hospice of Colorado, Elevation Hospice, and Primary and Palliative Care of Utah. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice and palliative care. Together, we share a unified mission to deliver best-in-class care to patients and families. While each organization maintains its own identity and local culture, we operate as one connected network—using shared systems and support to create a smooth, consistent, and candidate-friendly hiring experience. We are committed to being an employer of choice, offering a supportive culture centered on patient care, clinical excellence, and employee success. If you’re looking for purpose, stability, and growth—this is the place to be. We are looking for a passionate Community Liaison to join our leading team of hospice care professionals and make a difference, by listening, caring, and serving. The Community Liaison is responsible for promoting hospice program and services in accordance with established policies and procedures. Establishes and maintains relationships with physicians, medical professionals, hospitals, nursing facilities, discharge planners, and other programs that refer or potentially refer to hospice. Identifies admissions in the community within assigned territory or accounts to enroll in hospice in a timely manner.

Responsibilities

• Generates patient referrals through new and existing referral sources.
• Provides regular and effective communication with referral sources to ensure highest delivery of hospice service.
• Identifies opportunities for additional or improved services to address customer needs.
• Establishes and maintain ongoing relations to increase public community understanding of hospice program and improve relations with current and potential referral sources.
• Continuously conduct market assessments and develop/implement comprehensive marketing plans designed to meet budgetary projections.
• Builds and monitors community perceptions of the company’s quality and services.
• Participates in staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed.
• Participates in evening/weekend call for admissions as required and in a competent and responsive manner.
• Maintains a high level of confidentiality at all times due to the access to sensitive information.
• Maintains regular, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid and HIPAA regulations and requirements.
• Always abides by all regulations, policies, procedures and standards