Hospice Clinical Team Manager-Lincoln County

Summary

The Team Manager (TM) oversees an interdisciplinary hospice team, ensuring effective patient care, supervision, and professional development.

Essential Functions

• Oversight and direction for an interdisciplinary hospice team.
• Ensures clinical care meets patient and family needs.
• Supervision and evaluation of team members, including timely performance appraisals.
• Formulates and implements corrective actions based on evaluations or performance issues.
• Aids in the recruitment process, developing, supervising, and training clinical staff.
• Ensures development and revisions of the plan of care through IDG meetings and other planning activities.
• Ensures service is provided within the required structure, policy, and regulatory environment.
• Aids in discharge decisions based on meaningful assessment information and follows appropriate procedures.
• Ensures documentation meets all standards as designated by VIA.
• Provides problem-solving and palliative care/symptom management consultation to team members and peers.
• Complies with quality improvement activities to continuously monitor, evaluate, and improve team performance.
• Ensures clinical staff functions in accordance with established procedures and legal requirements.
• Collaborates with team within EMR to ensure recertification process is completed per organizational policies and regulatory requirements.
• Provides back-office support within EMR per organizational expectations.
• Assumes responsibility for effective administration of Clinical Team functions.
• Reviews available reports and statistical data to manage the team effectively.
• Maintains patient care standards through on-going monitoring and improvement activities.
• Stays updated on healthcare trends and incorporates new information into practice.
• Timely incorporates new information, policies, and procedures into practice.
• Ensures continuity of patient care during regularly assigned staff absences.
• Maintains professional relationships with various stakeholders.
• Maintains partnerships between hospice and long-term care, physician practices.
• Responds to customer concerns and facilitates prompt resolution of issues.
• Makes appropriate changes in practice based on concerns.
• Utilizes feedback from long-term care and physician practices to provide exceptional customer service.
• Effectively addresses, researches, and resolves problems and questions.
• Maintains a professional image and cross-trains with other Team Managers as needed.
• Attends meetings and participates in internal organizational activities.
• Reports and acts on potential issues for improvement, participates in work groups, and participates in quality assurance audits as needed.
• Maintains continuity of leadership as needed.

Qualifications

• Minimum Qualifications: Bachelor’s Degree in related field required; Master’s Degree preferred.
• Minimum 2 years’ related experience required with increasing management responsibilities.
• Related experience includes home health/hospice, oncology, and medical surgical.
• Proficiency in Microsoft Office is required.