Hospice: Clinical Manager of Support Services

Position

The Clinical Manager of Support Services is responsible for overseeing hospice support services for SW, CH, MU, MA and other areas as assigned.

Qualifications

• LICSW
• Minimum of 5 years' experience working with hospice patients and families
• Experience in supervision of professionals and administrative team members
• Experience in teaching, training, and evaluating clinical staff
• Experience in customer service

Responsibilities

• Coordinates and oversees all direct and indirect patient services provided by SW, CH, MU and MA personnel
• Provides guidance and counseling to TC's, SW, CH, MU and MA personnel to assist them in continually improving all aspects of hospice care services
• Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and maintains compliance to Lifespark Hospice Standards
• Manages SW, CH, MU, MA and planning
• Provides help in assessment, planning, implementation and evaluation of patient and family caregiver care to all personnel as indicated
• Oversees and maintains patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local, state and federal laws
• Responsible for maintenance of adequate and appropriate inventory supplies and equipment for provision of services
• Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues or expenses
• Evaluates performance of clinical team
• Develops skills and techniques in evaluating the performance of clinicians
• Hires, evaluates and terminates organization personnel
• Conduct clinical performance evaluations annually or more frequently if indicated
• Plans and implements in-service and continuing education programs to meet education and training needs of the team
• Affirms for the quality and safe delivery of home health services provided through the organization
• Develops, implements and evaluates the orientation program for new personnel
• Assists in organization goals
• Develops, recommends and administers policies and procedures
• Stays informed about changes in the field of nursing and hospice, shares information with appropriate people
• Promotes hospice referrals in the community
• Manage safety concerns of clients and clinicians, escalating when appropriate

Benefits

• Annual Reviews/Raises
• Shift differentials if applicable
• Paid Time Off
• Vacation Time
• Mileage reimbursement
• Medical, Dental, Vision benefits for Full Time Hires
• Short-Term Disability & Long-Term Disability Insurance
• Life Insurance
• 401k + Company Match for full-time and part-time employees
• Referral bonuses
• Career path to other positions within our growing company!

Schedule

1.0 FTE, Full Time / Monday-Friday, 8:00am-5:00pm (weekend rotation is every 4-5th and holiday and on-call rotation)

Pay

$100,000 - $110,000 annually, depending on experience