Hospice, Clinical Manager

Position Summary

The Clinical Manager is responsible for ensuring that patient care is coordinated, delivered, and managed appropriately. The Clinical Manager is responsible for the overall direction of hospice clinical services. Hours / Schedule: Full Time; (40) hours / week.

Minimum Qualifications

• Registered Nurse with current licensure to practice professional nursing in the state where agency located
• Bachelor's degree in nursing from an accredited program by the National League for Nursing
• Three years of leadership management experience in a hospice or related health care organization
• Two years' experience in a direct Hospice field
• Demonstrated ability to supervise and direct professional administrative personnel
• Ability to market and deal tactfully with customers and the community
• Must have valid driver's license, reliable transportation, and auto liability insurance

Key Responsibilities

• Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated
• Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues or expenses
• Aids in hiring, evaluating, and terminating clinical personnel
• Oversees and is responsible for the content and compliance of every clinical note, order, practice and process produced or performed by the clinical staff.
• Responsible for orientation of new organization personnel
• Participates in the planning, development and implementation of in-services and continuing education programs to meet education and training needs of organization personnel
• Aids in the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews.
• Assures for the quality and safe delivery of hospice services provided through the Organization
• Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and, maintains compliance to the ACHC Hospice Care standards
• Promotes hospice referrals in the health care community
• Responsible for holding clinical staff accountable for meeting all productivity and quality standards.
• Performs joint visits with associates at least semi-annually and documents their performance
• Captures and trends all required data for PI program utilizing appropriate forms.
• Sets up and coordinates the on-call schedule, weekend schedule, and vacation schedule for all clinical staff.
• Ensures patient care is performed according to agency policy and regulatory/state requirements
• Responds to patient complaints in a timely and thorough manner with customer service as top priority.
• Documents complaints and communicates with associates in response to complaints as appropriate.
• Aids in auditing of charts in response to Adverse Event and OBQI reports.
• Participates in regulatory agency reviews
• Works cooperatively with intake and marketing staff in accepting new referrals
• Performs visits and admissions as needed based on staffing availability and coverage during vacations or illness
• Collects/trends all required data for PI program utilizing appropriate forms.
• Sets up and submits PI quarterly results to Compliance and Quality Manager

Other Duties As Assigned

Works cooperatively with intake and marketing staff in accepting new referrals

Performs visits and admissions as needed based on staffing availability and coverage during vacations or illness