Hospice Care Consultant - Weekends

Position Summary

Brighton Eugene - Weekend Liaison (Job Description)

• Assist weekday liaisons with referral follow-up and patient support, allowing them to focus on strategic marketing initiatives and KPI attainment.
• Provide consistent weekend coverage and continuity for referral sources, ensuring hospitals and community partners always have a clear and reliable point of contact.
• Support the coordination of referrals in collaboration across Brighton functions (including Sales, Admissions and Clinical).
• Navigate clinical conversations and answer clinical questions from the patient/family and referral source.
• Absorb the role of the subject matter expert on Medicare Hospice Benefit, Brighton Hospice service offerings, disease specific clinical criteria and evidence-based medicine.
• Take ownership of Pathway patient follow-ups, ensuring accurate and timely documentation and tracker updates.
• Responsible for care coordination and communication to members of the assigned health system, Brighton team, and other community / post-acute entities regarding patient status including referral process, discharge process, and hospital readmissions/hospice revocations.
• Ensure performance metrics are met (including at hospitals) for our referrals to maintain good standing, in collaboration with the Sales department.
• Participates in the information gathering and documentation of findings in the Pre-Admit Evaluation while supporting patients, families and admission nurse through the admission process.
• Facilitate hospice presentations, obtain consents and start Pre-Admit Evaluations when needed.
• Escalates clinical, referral management, customer service and partnership concerns and opportunities to the Area Sales Director immediately.
• Supports account, patients & families who readmit to the hospital/ER by care coordinating with Brighton team.
• Utilize direction and judgement in determining an approach to create, develop and sustain a consultative relationship in assigned accounts and other potential referral sources, by making effective customer contacts and exhibiting excellent customer service skills.
• Extensive experience in healthcare sales, especially home care and/or hospice.
• Demonstration of good communication, negotiation, and public relations skills.
• Ability to work independently.
• Ability to build and maintain relationships with referral sources.
• Must be willing to drive with reliable transportation, valid driver’s license, and auto insurance.

Essential Duties & Responsibilities

• Working a Thursday, Friday, Saturday, Sunday, Monday schedule.
• Be the subject matter expert on Medicare Hospice Benefit, Brighton Hospice service offerings, disease specific clinical criteria and evidence-based medicine.
• Take ownership of Pathway patient follow-ups, ensuring accurate and timely documentation and tracker updates.
• Responsible for care coordination and communication to members of the assigned health system, Brighton team, and other community / post-acute entities regarding patient status including referral process, discharge process, and hospital readmissions/hospice revocations.
• Ensure performance metrics are met (including at hospitals) for our referrals to maintain good standing, in collaboration with the Sales department.
• Participates in the information gathering and documentation of findings in the Pre-Admit Evaluation while supporting patients, families and admission nurse through the admission process.
• Facilitate hospice presentations, obtain consents and start Pre-Admit Evaluations when needed.
• Escalates clinical, referral management, customer service and partnership concerns and opportunities to the Area Sales Director immediately.
• Supports account, patients & families who readmit to the hospital/ER by care coordinating with Brighton team.
• Utilize direction and judgement in determining an approach to create, develop and sustain a consultative relationship in assigned accounts and other potential referral sources, by making effective customer contacts and exhibiting excellent customer service skills.