Hospice Account Manager (Clinical) - Madison Area

Location: Madison, WI Area Full-time 1.0 FTE (40hours/week) | Day Shift | Monday-Friday | 8am-5pm Make a lasting impact with Agrace Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference! How You’ll Make a Difference (Essential Functions) The Account Manager – Clinical, serves as the primary contact between Agrace, long-term care facilities, clinics, hospitals, and other healthcare agencies. They are responsible for the management of sales and relationships with healthcare and community partners. The Account Manager maintains the company's existing relationships, seeks to grow new business, and is responsible for developing, implementing, and coordinating sales activities within the diverse communities we serve. They are responsible for the goal of enhancing visibility for Agrace resulting in patient, volunteer, partner and community referrals across the full continuum of Agrace services. Through personal relationships and marketing, the Account Manager is directly responsible for ensuring that all eligible patients have access to all Agrace services. Key Responsibilities Outreach/Relationship Building: Initiate contact with clinical and community leaders and key stakeholders to introduce Agrace’s continuum of services. Maintain regular in person contact with assigned accounts and respond promptly. Represent and network on behalf of Agrace at community and clinical events, which may include weekends and evenings. Customize outreach content to connect our services to the needs of the customer. Request a commitment from referral sources to be their preferred provider of hospice and palliative care services. Report customer concerns to Agrace leadership. Identify and recommend areas of opportunity for Agrace where community and clinical partnerships may be enhanced. Report all activities in sales/marketing software (Salesforce). Education: Use clinical knowledge and expertise to collaborate with providersPromote and provide education presentations to all audiences. Participate in the development of outreach presentations and in-service topics. Attend public events to provide information on services. Provide and/or coordinate annual in-services for assigned accounts and community partners. Other Duties: Participate in internal work groups, meetings, and committees relative to position responsibilities. Complete assigned education to maintain clinical licensure. Stay updated on regulations and policies of referral sources. You Bring (Qualifications) Associate degree or equivalent combination of education and work experienceValid clinical license, RN/ADN preferredMinimum of two years of healthcare sales or related experience preferredValid driver’s license, auto insurance, and access to a reliable vehicleKnowledge of healthcare partner operations including clinics, hospitals, and long-term care facilitiesDemonstrated success in clinical sales/marketing with a strong sense of developing and maintaining relationshipsIntermediate Microsoft Office Suite skillsAbility to work effectively and cooperatively with othersExceptional customer service skills with the ability to resolve conflictsOrientation to detail and proven excellent follow-throughAbility to communicate effectively verbally and in writing Benefits Competitive pay with mileage reimbursement Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +) Retirement plans with employer matching Generous Paid Time Off (PTO) and holiday paid time off Comprehensive onboarding, mentorship, and career development About Agrace For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving. At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients. Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve. We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections. Agrace Health Inc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.