Hose Product Specialist

Duties and Responsibilities

• Adhere to all safety rules, regulations, and established work practices at all times.
• Maintain a clean, organized, and efficient work area; inspect equipment regularly and promptly report malfunctions, unusual conditions, or safety concerns to a supervisor or lead.
• Consistently demonstrate safe work habits and actively support a safety-first culture.
• Monitor the hose shop production schedule and meet delivery timelines and production expectations.
• Assemble hose orders using customer drawings, verbal instructions, or pick ticket information, including fulfillment of walk-in customer orders.
• Perform effectively in a fast-paced, high-volume production environment.
• Participate in mobile hose van assignments as needed.
• Work collaboratively as part of a team and support shared goals.
• Perform additional duties as assigned.

Qualifications

• Demonstrated commitment to working safely and supporting a strong safety culture.
• Ability and willingness to promote teamwork and collaborate effectively with all departments across the organization.
• Strong customer service aptitude with the ability to add value through product knowledge, service excellence, and relationship-building with customers.
• Effective organizational and time-management skills, with the discipline to use resources efficiently to meet department and company objectives.
• Proven initiative with the ability to understand goals or objectives and take proactive steps to achieve them.
• Strong communication skills, with the ability to work effectively with coworkers and customers while remaining calm and professional under pressure.
• Understanding of the urgency within the industries served and the importance of minimizing customer equipment downtime.
• Demonstrates ownership of issues by identifying solutions that meet customer needs while maintaining the integrity and values of the Wheeler team.
• Working knowledge of Wheeler Machinery logistics networks is preferred.
• Self-motivated and dependable, with the ability to manage time effectively with minimal supervision.
• Valid driver’s license and clean driving record required for hose van operation.
• Training or background in customer service preferred.
• Prior experience in customer-facing roles preferred.
• Willingness to proactively support team members, share knowledge, and participate in cross-training across functions.
• Team-oriented individual who understands and supports a collaborative, team-based work environment.