HOP - Tooling Engineer

About the role

The role involves managing customer relationships, providing technical support, and implementing new software solutions.

Responsibilities

• Manage customer interactions and resolve issues promptly.
• Provide technical support to customers via phone, email, and chat.
• Implement and maintain new software solutions as needed.

Requirements

• Bachelor’s degree in Computer Science or related field.
• At least 2 years of experience in customer service or technical support.
• Strong problem-solving and communication skills.
• Proficiency in Microsoft Office Suite.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience with CRM systems is a plus.

Skills

• Customer service skills.
• Technical troubleshooting abilities.
• Software implementation and maintenance.

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.

Pay

$50,000 annually.

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM.