Honda Service Advisor (Experience Required)

About the role

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

We are seeking a customer-focused and driven Service Advisor to join our team. In this role, you will be the primary point of contact for service customers, ensuring a smooth and professional experience from check-in to vehicle delivery.

Responsibilities

• Greet guests as they arrive in the Service drive
• Advising customers on maintenance and repair options, including upselling additional services when appropriate
• Preparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelines
• Collaborating with the service technicians to relay customer concerns and ensure accurate service execution
• Maintaining detailed records of customer interactions, services performed, and parts used, as well as managing service history
• Communicate empathetically with guests about their vehicle
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

Requirements

• Full time availability
• At least 18 years old
• Previous Service Advisor experience required
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

Benefits

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts
• Tips

Schedule

Monday-Saturday | Sundays off with another day off mid-week.

Pay

Salary Range: $60,000 - $125,000