Homeownership Loan Specialist

About the role

HOME of VA advances housing equity through education, counseling, fair housing enforcement, and advocacy for housing justice. The Homeownership Team helps individuals and families navigate the path to purchasing their first homes and connects eligible buyers with resources that make homeownership more attainable. Our down payment and closing cost assistance programs require careful eligibility review, documentation, loan processing, coordination with lenders, and timely management of files through closing. As a Homeownership Loan Specialist, you will process DPA loans, manage files from application through closing, review eligibility, track the loan pipeline, prepare files for processing and closing, coordinate with lending partners, provide client service, review credit and financial information, maintain records, support homebuyer education, develop housing counseling expertise, build community partnerships, and support the Homeownership Team with research and administrative duties.

Responsibilities

• Process down payment assistance loans — Manage DPA and closing cost assistance files from application through closing, ensuring required documentation is collected, reviewed, accurate, and complete.
• Review loan documentation and eligibility — Review applications, credit information, income and asset documentation, purchase contracts, and other required materials to determine program eligibility and identify missing or inconsistent information.
• Manage the loan pipeline — Track multiple active files, monitor milestones and deadlines, maintain accurate status information, and proactively follow up on outstanding documentation and requirements.
• Prepare files for processing and closing — Organize and maintain complete loan files and ensure files are ready for submission, underwriting, approval, and closing in accordance with applicable program requirements.
• Coordinate with lending partners — Communicate regularly with loan officers, processors, underwriters, settlement agents, real estate professionals, and other partners to resolve issues and keep transactions moving toward timely closing.
• Provide exceptional client service — Communicate clearly and professionally with clients, answer questions, explain requirements