Homeowners Property Claims Specialist

Responsibilities

• Handles claims, moderate to severe in scope, relative to homeowner’s property based on Claim Guidelines.
• Performs CAT duty as needed, which may require occasional weekend, overnight, and holiday hours.
• Fulfills standard practices and procedures in analyzing situations or data where answers can be readily obtained.
• Verifies/analyzes applicable coverage for the reported loss.
• Establishes 24-hour contact and maintains appropriate contact with all involved stakeholders throughout the life of the claim file.
• Investigates each claim by gathering information, conducting interviews, taking statements, conducting website research as needed, reviewing and analyzing reports and related bills.
• Identifies and addresses subrogation/contribution/SIU opportunities.
• Sets accurate/timely loss/expense reserves in compliance with Claim Guidelines.
• Evaluates, negotiates, and authorizes settlements with all stakeholders within designated authority.
• Selects, directs, and manages vendors/counsel, including approval of defense budgets.
• Negotiates directly with claimants and claimant attorneys upon receipt of critical information.
• Drafts correspondence, including but not limited to, coverage letters to stakeholders as required.
• Maintains resident/nonresident adjuster licenses as required.
• Works on problems of limited scope.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Qualifications

• Must-Have: HS degree/GED with 5+ years of relevant claims experience.
• Must be able to understand fire loss.
• Must be able to identify and investigate subrogation potential of a claims.
• Must have the ability to draft appropriate and professional correspondence.
• Must have good estimating skills and be proficient with Xactimate.
• Must have or be able to obtain licensure as required by respective state(s).
• Excellent oral and written communication skills.
• Able to analyze data, utilize sound judgment to draw conclusions and make supported decisions.
• Knowledge of various property insurance coverages and forms.

Preferred

• To Have: Associate/Bachelor's Degree.
• CPCU and other insurance-related studies.
• Field adjusting experience.
• Proficiency in Cotality platform.