Homeowners Assistance Specialist

Duties & Responsibilities

• Analyze the borrower's financial statements, tax returns, credit reports, etc. and recommend the best alternative to the customer.
• Negotiate and Pre-approve workouts.
• Prepares appropriate settlement documents and approval forms.
• Explains workout options to borrower.
• Researches accounts when applicable.
• Skip trace accounts.
• Quotes reinstatement amounts, payoffs, and setting up repayment plans within the system.
• Receives and routes proceeds checks to ensure proper handling and loan pay off.
• Processes foreclosure holds.
• Corresponds with borrower on deal approvals or denials.
• Updates records to ensure that the customer has received the appropriate assistance, and that Fifth Third Bank has knowledge of the location and condition of the collateral.
• Facilitates contract negotiations in the sale of Real Estate.
• Provides extensive loss analysis and recommendations for loan workout as related to all aspects of loss mitigation.
• Affords control of company expenses related to foreclosure and the repossession of collateral.
• Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., as needed.
• Reviews and analyzes title searches, asset searches, and customer records.
• Collection/demand calls to borrowers and brokers as required.
• Ensures system is properly updated for monthly reporting.
• Performs other duties as assigned by the management team.

Supervisory Responsibilities

Knowledge & Skills Required

• High School Diploma or equivalent.
• Minimum 2 years Collections or Default Servicing experience.
• Intermediate proficiency level in Microsoft Word and Excel.
• Excellent verbal and written communication.
• Understanding of collections and default servicing practices.
• Foreclosure, bankruptcy and REO experience preferred.
• Ability to evaluate a customer's situation without judgment.
• Excellent customer service skills with both external and internal customers.
• Knowledge in reviewing/interpreting credit bureau reporting, settlement statements, title policies and real estate listing & purchase agreements.
• Strong organizational skills and attention to detail.
• Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information.
• Ability to work overtime as needed.
• Strong negotiating and follow-up skills, and the ability to meet deadlines.

Location

Cincinnati, Ohio 45227