Homeless Services Diversion Worker

About the role

As a Diversion Worker with Utah Community Action (UCA), you’ll assist individuals and families at risk of homelessness to find safe, stable housing, often before they ever need to enter shelter. You’ll be the first friendly face offering hope, guidance, and connections to community resources, financial aid, and long‑term housing solutions.

Responsibilities

• Assist individuals and families at risk of homelessness to secure safe, stable housing.
• Provide hope, guidance, and connections to community resources, financial aid, and long‑term housing solutions.
• Communicate clearly and calmly, even in challenging situations.
• Work independently and as part of a collaborative team.
• Utilize technology such as Word, Excel, email, and databases.
• Learn and apply knowledge of community resources and referral processes.

Qualifications

• Empathy and compassion for people from all walks of life.
• Organized, dependable, and ready to assist where needed.
• Clear, calm communication skills.
• Ability to work both independently and collaboratively.
• Comfortable with technology (Word, Excel, email, databases).
• Eagerness to learn about community resources and referral processes.

Work Environment

• Office and shelter‑based settings, with occasional outdoor events in all seasons.
• Mostly sitting, with some standing, bending, and lifting up to 25 lb.

Requirements

• Background check.
• Drug/alcohol screening.
• Sex offender and child abuse registry checks.
• Compliance with applicable federal requirements for federally funded organizations.

Schedule

Four 10‑hour shifts per week, including one weekend day.

Pay

$20.19 per hour (non‑exempt, full‑time).

Benefits

• Medical, dental, and vision insurance.
• HSA with up to $2,500 match + telehealth access.
• 401(k) with 5 % company match.
• 11 paid holidays + paid winter break (Christmas–New Year’s).
• 192 PTO hours annually + weekly paid self‑care hour.
• Life & disability insurance, employee assistance program, and more.

Why Utah Community Action?

Utah Community Action is dedicated to turning change into action. The organization values flexibility, teamwork, and growth, and seeks people who want to make a difference.