Homecare Support Specialist

Main Duties

• Provide education and guidance to participants, lead agencies, state agencies and service providers regarding consultation services.
• Review assessments and documents retrieved from MN DHS databases.
• Accurately enter Participant information to create and manage participant databases and accounts.
• Schedule initial intake meetings for Participants with their assigned Consultation Advisor.
• Review and maintain program required documentation to ensure accuracy.
• Cookordinate service delivery and accommodation with other members of the consultation team, Lead agency, and service providers.
• Explain difficult concepts and processes verbally and in writing to participants, co-workers, and external parties.
• Maintain prompt and dependable work attendance and engage as part of a collaborative and integrated team.
• Confidently utilize resources to help individuals who have communication barriers.
• Accurately document all interactions in a clear and concise manner in client management systems.
• Understand HIPPA and ADA regulations and uphold the integrity of Asura privacy and conduct policies.

Requirements

• One year of in person or phone-based customer service experience required.
• Associates degree preferred.
• Experience providing direct services or experience coordinating own services preferred.
• Excellent oral and written communication skills.
• Demonstrate creativity, critical thinking, and problem-solving skills in varying environments.
• Able to meet deadlines and leverage resources to deliver person-centered services within deadlines.
• Able to handle numerous tasks simultaneously while maintaining strong attention to detail.
• Maintain a high standard of professional courtesy, flexibility, confidentiality, while working independently as a team member.
• Intermediate computer skills including internal office and organizational software (MS Office/Excel), and the ability to gain proficiency with Asura specific systems and navigate various online databases.
• Must pass a background study with the Minnesota Department of Human Services.

Competencies Needed

• Action Oriented: Works hard, is action oriented and full of energy for challenges; not fearful of acting with a minimum of planning to seize opportunities.
• Drive for Results: Can be counted on to exceed goals successfully; is bottom-line oriented, steadfastly pushes self and others for results.
• Integrity and Trust: Is widely trusted, seen as direct, truthful and can present the truth in an appropriate and helpful manner, keeps confidences, admits mistakes, does not misrepresent self for personal gain.
• Follow-Through: Persistent and proactive in monitoring authorization status.
• Detail Orientation: Accurate data entry, documentation, and record keeping.
• Communication: Clear, professional interaction with payers and internal teams.
• Problem-Solving: Investigates denials, delays, and discrepancies effectively.
• Time Management: Meets tight deadlines and handles large caseloads.
• Accountability: Owns the process from submission through approval.
• Confidentiality: Handles sensitive information with professionalism.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.