HomeCare Order Management Specialist

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.

About the role

As a HomeCare Order Management Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Reviewing and processing incoming and backlogged orders to determine patient eligibility for insurance billing and reimbursement.
• Partnering closely with internal Sales and Customer Service teams, external customers, healthcare providers, and patients to obtain required documentation and facilitate order completion.
• Researching and interpreting payer requirements and clinical information to determine patient qualification for services.
• Providing exceptional customer service while managing multiple priorities in a fast-paced, high-volume environment.
• Supporting rotating holiday and weekend coverage and adapting to changing patient needs for life-saving therapies.

Requirements

To set you up for success in this role from day one, Solventum requires (at a minimum):

• High School Diploma/GED or higher and three (3) years of customer service experience.
• Three (3) years of experience using Microsoft Office applications, including Word, Excel, and Outlook.
• Three (3) years of experience working in a customer service, healthcare, insurance, reimbursement, or order management environment.
• Experience interpreting payer requirements and managing documentation processes.
• Experience working independently and collaboratively in a team environment.

Qualifications

Additional qualifications that could help you succeed even further in this role include:

• Five (5) years of medical record collection experience in a private, public, government, or military environment.
• Experience in healthcare reimbursement, insurance verification, or medical billing processes.
• Experience working directly with patients, physicians, and third-party payers.
• Skills include strong listening skills, effective communication, multitasking, teamwork, integrity, and problem-solving.

Work Location

Hybrid Eligible (Job duties allow for some remote work but require travel at least four (4) days per quarter.)

Travel: May include occasional domestic travel.

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Pay

The expected compensation range for this position is $45,360 - $62,370, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Benefits

This position may be eligible for a range of benefits including:

• Medical, Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits

Additional information is available at: Solventum Total Rewards.