HOME TBRA - Program Coordinator

Location: Chantilly, VA • Salary Range: $22/hr to $25/hr • FLSA Status: Non‑Exempt

About Us

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

About the Role

The Home TBRA Admin Support Coordinator works under the Program Manager to assist with day‑to‑day administration duties to ensure the program is running efficiently and smoothly. This role requires strong attention to detail, organization, and proficiency with Microsoft Word, Excel, and Outlook. Must be able to work in a fast‑paced environment and meet deadlines.

Responsibilities

• Assist in collecting required documentation from clients and create physical client files.
• Digitize paper files and documents into SH SharePoint.
• Collect necessary forms and documents from landlords; ensure files are complete, accurate, and accessible to authorized staff.
• Maintain consistent file organization and documentation standards.
• Coordinate application fees and assist with submitting applications for financial assistance.
• Prepare check request packets for new clients and submit regular rent requests to ensure timely rental assistance.
• Update and maintain financial tracking spreadsheets to accurately record rent requests and payments.
• Deliver checks.
• Assist in scheduling intake, meetings, housing viewings, and inspections.
• Assist in completing barriers and housing needs assessments.
• Conduct housing searches, communicate with landlords, make cold calls, and share results with the Program Manager.
• Monitor upcoming recertifications and notify the Program Manager when recertification is due.
• Maintain confidentiality of client, financial, housing, and program information.
• Perform other duties as assigned to support the effective operation of the TBRA program.

Qualifications

• Associate’s degree preferred; a high school diploma combined with relevant professional experience may be substituted.
• Ability to prioritize competing priorities and make sound judgments.
• Ability to advocate, assist in problem‑solving, and achieve results for families.
• Strong written and oral communication skills.
• Strong organizational and time‑management skills.
• Valid driver’s license and reliable transportation.
• Flexibility to work outside of normal business hours when needed.
• Physical requirements: annual TB test; ability to sit or stand for long periods; ability to lift items weighing 10–20 pounds.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) contributions with a 4% employer match
• 13 paid holidays, 2 floating holidays, and the opportunity to take your birthday off
• Four semi‑annual team‑building events