Home Sleep Testing Support Representative (Baltimore)

About the role

Join a growing healthcare organization where you will play a key role in supporting patients through the home sleep testing process from shipment to completion. This is a fast paced, patient focused position that blends customer service, technical troubleshooting, and care coordination.

Responsibilities

• Handle inbound calls and deliver exceptional patient support
• Guide patients through home sleep testing with clear education and follow up
• Troubleshoot device issues to ensure successful test completion
• Document all patient interactions accurately and timely
• Collaborate with internal teams including clinical, logistics, and insurance verification
• Ensure provider orders align with payer requirements
• Maintain productivity goals, deadlines, and quality standards
• Maintain strict HIPAA compliance and confidentiality
• Support team success by assisting with training and cross functional needs

Requirements

• A high school diploma or equivalent required
• 1 to 3 years of customer service experience, healthcare preferred
• Strong communication and problem solving skills
• Comfortable working with computers, phones, and documentation systems
• Detail oriented with strong follow up skills
• Ability to work in a fast paced, evolving environment
• Medical terminology and associate degree are a plus

Qualifications

• Florida Candidates only: Complete a background screening through the Florida Care Provider Background Screening Clearinghouse prior to employment.

Skills

• High school diploma or equivalent
• Customer service experience, healthcare preferred
• Communication and problem solving skills
• Computer, phone, and documentation system proficiency
• Attention to detail and follow up skills
• Fast paced, evolving environment adaptability
• Medical terminology knowledge
• Associate degree

Benefits

Competitive benefits including medical, dental, vision, and generous PTO.

Pay

$20 per hour

Schedule

Monday through Friday (11:30 AM to 8:00 PM)