Home Shopping Manager

Main Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillment
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Cook up end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Soft Skills

• Strong customer-service focus with excellent communication skills
• Effective people management, coaching, and team-building abilities
• Strong organization, time management, and problem-solving skills
• Ability to manage work in a fast-paced, high-volume environment

Competencies

• Digital order fulfillment and pickup/delivery operations
• Labor planning, scheduling, and productivity management
• Performance metric tracking and continuous improvement
• Operational standards, food safety, and compliance execution
• Retail, e-commerce, or Home Shopping operations
• Store systems, handheld technology, and fulfillment platforms

Abilities

• Ability to review performance data and take corrective action
• Ability to train, coach, and develop associates
• Ability to lift up to 50 lbs. and work in varying temperature environments

Travel Requirements

None

Other Requirements

Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct