Home Shopping Manager

Why Choose Us

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand. At Albertsons Companies, we are looking for someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Purpose

The Home Shopping Department Manager is responsible for overseeing all aspects of the Home Shopping Department, including online order fulfillment, customer satisfaction, operational efficiency, sales performance, and team development. This position leads daily department operations, ensures timely and accurate order processing, manages labor and productivity goals, and delivers an exceptional e-commerce shopping experience for customers.

Responsibilities

• Department Operations
  • Direct and oversee daily Home Shopping Department operations.
  • Ensure customer orders are accurately selected, staged, and prepared for pickup or delivery.
  • Monitor workflow to maintain service levels and operational efficiency.
  • Ensure department readiness, equipment functionality, and adherence to company standards.
  • Maintain clean, organized, and safe work areas.
• Customer Service
  • Promote a customer-first culture focused on convenience, accuracy, and satisfaction.
  • Resolve customer concerns, substitutions, delivery issues, and order inquiries promptly and professionally.
  • Ensure customers receive high-quality products and a positive shopping experience.
  • Encourage customer retention through excellent service and operational execution.
• Order Fulfillment & Quality
  • Oversee order selection processes to ensure accuracy and efficiency.
  • Monitor product quality standards and ensure proper substitutions when necessary.
  • Ensure orders are completed within established timeframes.
  • Maintain high standards for product freshness, packaging, and order presentation.
  • Review department performance metrics and implement corrective actions as needed.
• Merchandising & Inventory Coordination
  • Partner with store leadership and department managers to ensure product availability.
  • Monitor out-of-stock conditions and communicate inventory opportunities.
  • Assist in maintaining accurate inventory records and online item availability.
  • Support execution of promotional, seasonal, and digital merchandising initiatives.
• Leadership & Team Development
  • Recruit, train, coach, and develop Home Shopping Department employees.
  • Conduct ongoing performance discussions and provide constructive feedback.
  • Foster teamwork, accountability, and a positive work environment.
  • Create schedules that align staffing needs with business demand.
  • Support succession planning and employee development opportunities.
• Financial Accountability
  • Manage labor expenses and department productivity goals.
  • Monitor operational costs and implement strategies to improve efficiency.
  • Analyze sales trends, order volume, and customer satisfaction metrics.
  • Support achievement of department sales and profitability goals.
  • Identify opportunities to improve productivity and reduce waste.
• Safety & Compliance
  • Ensure compliance with all company policies, procedures, and safety standards.
  • Maintain proper handling procedures for perishable and non-perishable products.
  • Promote safe work practices and address safety concerns promptly.
  • Ensure associates are trained on department processes and operational requirements.

Requirements

• High school diploma or equivalent required.
• Previous retail, e-commerce, Home Shopping, Drive Up & Go, or related experience preferred.
• Prior supervisory or leadership experience preferred.
• Strong customer service, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with scheduling, productivity management, and employee development preferred.
• Basic computer, reporting, and operational systems knowledge.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent lifting, carrying, pushing, and pulling of merchandise up to company standards.
• Frequent bending, reaching, stooping, and repetitive hand movements.
• Ability to work in various store departments, including refrigerated and freezer environments.
• Ability to safely operate department equipment and carts.

Key Competencies

• Leadership
• Customer Focus
• Team Development
• Accountability
• Operational Excellence
• Time Management
• Organization
• Communication
• Productivity Management
• Problem Solving
• Adaptability
• Financial Acumen

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of your earned wages before payday, via our partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more).
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development.
• An inclusive work environment with talented colleagues who reflect the communities we serve.