Home Loans Quality Assurance Team Manager- Vice President

About the role

Morgan Stanley Private Bank, National Association (“MSPBNA”) a division within Morgan Stanley Wealth Management (MSWM), is seeking a Vice President Quality Assurance Team Manager to lead the Home Loans Pre-fund Credit Quality Assurance Program within Home Loans. This role is responsible for overseeing the design, implementation, and governance of a first-line quality assurance function that independently evaluates mortgage loan production and underwriting quality.

Responsibilities

• Lead the design, implementation, and ongoing oversight of the Home Loans Credit Quality assurance program
• Lead, coach and develop a team of QA professionals responsible for loan-level reviews and program execution
• Establish and maintain QA frameworks, methodologies, and review standards aligned with regulatory expectations, firm policies, risk governance framework and business requirements
• Oversee execution of quality reviews, root causes analysis, and issue identification across assigned Home Loan processes
• Analyze QA results to identify defects, root causes and trends impacting loan quality; prepare executive-level reporting and insights for Senior Leadership
• Partner with Business Control, Risk, Compliance, and Operations teams to address quality gaps and support corrective action plans
• Drive continuous improvement initiatives to enhance quality effectiveness, efficiency, and control maturity
• Support audit and regulatory exams by providing documentation, analysis, and subject matter expertise
• Promote a strong risk and quality culture through clear expectations, accountability, and communication
• Maintain independence from production, underwriting, and closing functions while supporting enterprise control objectives
• Ensure QA methodologies appropriately leverage risk-based and random sampling approaches
• Deliver comprehensive QA reporting, including trend analysis, defect rates, and performance insights
• Present findings to senior management, risk partners, and governance forums, including credit and risk committees
• Facilitate cross-functional forums to support issue resolution and continuous improvement
• Ensure accurate classification of findings in accordance with defect severity frameworks and target thresholds
• Oversee remediation efforts and validate resolution of material and moderate findings prior to loan closing
• Track corrective actions and drive accountability across business units
• Oversee third-party vendors supporting QA reviews, including quality audits and performance monitoring
• Validate vendor adherence to QA standards, procedures, and contractual obligations
• Lead vendor governance routines, including performance reviews and escalation processes

Requirements

• 3-5 years of experience in Quality Assurance or Quality Control
• 5+ years’ experience in mortgage industry including credit and underwriting
• 5+ years of people management experience
• BS/BA or equivalent (preferred)
• Private Bank experience (preferred)
• Project management skills (preferred)

Skills

• Experience working with cross-functional teams, and have excellent teamwork orientation with the ability to work independently in a fast-moving environment
• Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions, applying creative thinking and a strategic mindset
• Proven ability to lead, challenge, adapt to changing business landscapes and influence without having positional authority
• Excellent working knowledge of operation and risk concepts and the ability to interpret and understand the impact of decisions, as well as identify and convey potential problem areas
• Strong organization and time management capabilities
• Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal
• Demonstrate excellent problem-solving skills with ability to turn findings into strategic recommendations/suggestions
• Ability to connect quality metrics directly to financial, operational, and strategic business outcomes
• Working knowledge of Loan Origination Systems (LOS)
• Ability to build and maintain strong relationships with business users and risk partners
• Ability to create clear and concise communications and executive summaries using strong analytic and writing skills
• Strong presentation skills for a senior audience including governance/committee forums
• Confident, initiative-taking, and independent initiative-taker
• Ability to work across organizational boundaries and build consensus across teams
• Strong follow-up and follow through
• Excellent attention to detail

Pay

New York Expected base pay rates for the role will be between $110,000 and $190,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.