Home Loans Quality Assurance Team Manager- Vice President

Role Responsibilities

Lead the design, implementation, and ongoing oversight of the Home Loans Credit Quality assurance program
Lead, coach and develop a team of QA professionals responsible for loan-level reviews and program execution
Establish and maintain QA frameworks, methodologies, and review standards aligned with regulatory expectations, firm policies, risk governance framework and business requirements.
Oversee execution of quality reviews, root causes analysis, and issue identification across assigned Home Loan processes
Analyze QA results to identify defects, root causes and trends impacting loan quality; prepare executive-level reporting and insights for Senior Leadership
Partner with Business Control, Risk, Compliance, and Operations teams to address quality gaps and support corrective action plans
Drive continuous improvement initiatives to enhance quality effectiveness, efficiency, and control maturity
Support audit and regulatory exams by providing documentation, analysis, and subject matter expertise
Promote a strong risk and quality culture through clear expectations, accountability, and communication
Ensure QA methodologies appropriately leverage risk-based and random sampling approaches
Deliver comprehensive QA reporting, including trend analysis, defect rates, and performance insights
Present findings to senior management, risk partners, and governance forums, including credit and risk committees
Facilitate cross-functional forums to support issue resolution and continuous improvement
Ensure accurate classification of findings in accordance with defect severity frameworks and target thresholds
Oversee remediation efforts and validate resolution of material and moderate findings prior to loan closing
Track corrective actions and drive accountability across business units
Oversee third-party vendors supporting QA reviews, including quality audits and performance monitoring
Validate vendor adherence to QA standards, procedures, and contractual obligations
Lead vendor governance routines, including performance reviews and escalation processes

Preferred Experience

3-5 years of experience in Quality Assurance or Quality Control
5+ years’ experience in mortgage industry including credit and underwriting
5+ years of people management experience
BS/BA or equivalent (preferred)
Private Bank experience (preferred)
Project management skills (preferred)

Skills

Experience working with cross-functional teams, and have excellent teamwork orientation with the ability to work independently in a fast-moving environment
Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions, applying creative thinking and a strategic mindset
Proven ability to lead, challenge, adapt to changing business landscapes and influence without having positional authority
Excellent working knowledge of operation and risk concepts and the ability to interpret and understand the impact of decisions, as well as identify and convey potential problem areas
Strong organization and time management capabilities
Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal
Demonstrated ability to solve problems and turn findings into strategic recommendations/suggestions
Ability to connect quality metrics directly to financial, operational, and strategic business outcomes
Working knowledge of Loan Origination Systems (LOS)
Ability to build and maintain strong relationships with business users and risk partners
Strong presentation skills for a senior audience including governance/committee forums
Confident, initiative-taking, and independent initiative-taker
Strong follow-up and follow through
Excellent attention to detail