Home Infusion Pharmacy Technician - BILH Pharmacy - Westwood, MA.

About the Role

The Sterile Products Pharmacy Technician plays a prominent role in providing safe and appropriate pharmacy services to patients in accordance with state of employment standards set forth in the United States Pharmacopeia (USP) and all other applicable federal and local regulatory entities. Working under the supervision of a registered pharmacist, this role performs pharmacy-related functions in compliance with Home Infusion department policies and procedures to provide optimal pharmaceutical care, including preparing compounded medications.

Responsibilities

• Preparation, storage, and distribution of compounded and non-compounded items
• Inventory control
• Completing compliance audits and questionnaires with patients via phone or electronic communication
• Performing financial transactions — insurance billing and patient collections
• Providing internal and external customer service
• Maintenance of pharmacy records
• Ordering, receiving, and inspecting medication and supplies
• Following all company and department policies and procedures
• Operating, cleaning, and sanitizing equipment and compounding areas
• Maintaining all housekeeping standards
• Calibrating, using, and maintaining equipment needed in preparation of compounded items
• Ensuring and verifying all calculations on compounding records and master formulation records are accurate and correct
• Coordinating with pharmacy team members to compound preparations and execute quality assurance procedures
• Ensuring all compounds are prepared in accordance with compounding records and master formula records
• Following documentation requirements — ensuring records are complete, legible, and timely
• Demonstrating the ability to identify and understand variable compounding modalities
• Consulting with the pharmacist or quality team when questions or concerns arise
• Assisting with Quality Assurance activities including monitoring of production environment and testing of compounded batches
• Effectively communicating with patients and caregivers to assist with medication procurement
• Communicating and relaying information to internal and external customers
• Accurately labeling, packing, and storing products prior to shipment to patients
• Performing inventory tasks (identification, ordering, receiving) to ensure proper quantities on hand of needed items
• Ability to work in a fast-paced environment and assume different roles and responsibilities

Requirements

• High School diploma or GED required
• Active state certification with Board of Registration in Pharmacy in Massachusetts
• 1+ years related work experience required
• Ability to develop strong relationships with diverse groups of professionals
• Experience with computer systems required, including web-based applications and Microsoft Office applications (Outlook, Word, Excel, PowerPoint, or Access)

Preferred Qualifications

• National Certification verified by PTCB and ExCPT
• Certified Sterile Compounding Technician (CSPT)
• Bachelor’s Degree preferred
• Knowledge of Epic
• Previous experience with quality assurance

Competencies

• Decision Making: Ability to make decisions guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
• Problem Solving: Ability to address varied problems requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents.
• Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using active listening and problem-solving skills. Ability to remain calm in stressful situations.
• Adaptability: Ability to work in a fast-paced environment and adapt to acute change.

Work Environment

• Work requires close attention to task for work to be accurately completed
• Intermittent breaks during the work day do not compromise the work
• Work routine is fairly consistent, but employee needs to use judgment to respond to events several times a week
• Potential exposure to adverse environmental conditions daily: dust, gas, fumes, steam, chemicals
• Protective equipment required (Respirator, earplugs, mask, gloves, eyewear, etc.)

Pay

Base hourly wage range: $28.88 – $38.86. Actual compensation is determined based on factors including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.