Home Improvement Warranty Technician

Job Summary

P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician who can diagnose and correct issues associated with warranty claims and punch-list items on products installed by PJ Fitzpatrick, including, but not limited to: Roofing, Siding, Doors, Windows and Gutters.

Essential Job Responsibilities

• Troubleshoot and diagnose various home repair issues
• Communicate repair needs and opportunities to customers
• Balance the needs of the customer with the profitability of the project
• Generate Sales leads for gutters, roofing, siding, trim, doors, windows, and baths
• Create and deliver detailed scopes of work and other forms
• Accurately follow procedures
• Maintain company vehicle, ensure regular and timely maintenance
• Maintain professional appearance and reliability
• Deliver the highest level of excellence in customer service
• Manage daily schedule with direction from Coordinator
• Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work

Requirements

• Lifting and carrying equipment and materials of up to 100 lbs.
• Operating power tools and hand tools
• Operating a metal bending brake
• Climbing step ladders and 24' - 40' extension ladders
• Walking and working on elevated and uneven surfaces (roofs)
• Working outside exposed to the elements
• Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions
• Must have a valid drivers license.

Additional Required Skills

• Leak detection and resolution
• Ability to identify troubleshoot problems
• Offer solutions and deliver only the best customer service experience
• Self-motivation and a desire to get the job done correctly
• Ability to communicate recommendations for additional repairs and/ or replacement solutions to the customer
• Have patience with customers in need

Pay

Hourly rate plus the potential of a monthly incentive.

Benefits

• Paid Training
• Overtime
• Company vehicle with gas card and EZ Pass – You take vehicle home!
• Medical, Dental, Vision and Life Insurance
• Company Cell Phone and Tablet (iPhone and iPad)
• 401k with Company Match
• Generous Performance Incentives
• Fun atmosphere with regular games, contests, prizes, company events, and extra prizes
• Paid Personal Time Off - including the day off for your birthday!
• Equipment and tools such as a brake, ladders, power tools.