Home Improvement Warranty Technician

Job Description Job Summary: Are you tired of wondering if you will be working tomorrow or if you will be getting 40 hours this week? If so, experience what it is like to work for a professional home improvement company that offers top pay with additional performance incentives and great benefits including 401K with company match. P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician who can diagnose and correct issues associated with warranty claims and punch-list items on products installed by PJ Fitzpatrick, including, but not limited to: Roofing, Siding, Doors, Windows and Gutters. Essential Job Responsibilities: Troubleshoot and diagnose various home repair issues Communicate repair needs and opportunities to customers Balance the needs of the customer with the profitability of the project Generate Sales leads for gutters, roofing, siding, trim, doors, windows, and baths Create and deliver detailed scopes of work and other forms Accurately follow procedures Maintain company vehicle, ensure regular and timely maintenance Maintain professional appearance and reliability Deliver the highest level of excellence in customer service Manage daily schedule with direction from Coordinator Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work Pay: Hourly rate plus the potential of a monthly incentive #PJFITZ2025 Requirements Requirements: Lifting and carrying equipment and materials of up to 100 lbs Operating power tools and hand tools Operating a metal bending brake Climbing step ladders and 24' - 40' extension ladders Walking and working on elevated and uneven surfaces (roofs) Working outside exposed to the elements Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions Must have a valid drivers license Additional required skills: Leak detection and resolutionAbility to identify troubleshoot problemsOffer solutions and deliver only the best customer service experienceSelf-motivation and a desire to get the job done correctlyAbility to communicate recommendations for additional repairs and/ or replacement solutions to the customerHave patience with customers in need Benefits Benefits: Paid TrainingOvertimeCompany vehicle with gas card and EZ Pass - You take vehicle home!Medical, Dental, Vision and Life InsuranceCompany Cell Phone and Tablet (iPhone and iPad)401k with Company MatchGenerous Performance IncentivesFun atmosphere with regular games, contests, prizes, company events, and extra prizesPaid Personal Time Off - including the day off for your birthday!Equipment and tools such as a brake, ladders, power tools