Home Improvement Specialist
About the role
As a Home Improvement Specialist at Wayfair, you are more than a salesperson — you are a trusted project advisor who helps customers confidently navigate their home renovation and improvement journey. You create an engaging, solution-oriented in-store experience centered around helping customers transform spaces through thoughtful planning, expert guidance, and product knowledge.
Responsibilities
Lead Through Consultation: Build authentic customer relationships by asking thoughtful questions to understand project goals, timelines, budgets, style preferences, and installation needs.
Guide Complex Decisions: Support customers through high-consideration purchases including flooring, vanities, cabinetry, lighting, fixtures, storage solutions, and other renovation categories.
Drive Project-Based Selling: Approach every interaction as an opportunity to build complete home improvement solutions through personalized recommendations, quote building, add-on selling, and project planning.
Build Long-Term Customer Relationships: Develop trust that extends beyond a single transaction by supporting customers throughout multiple phases of their renovation or improvement projects.
Product Expertise & Solution Building: Deliver Home Improvement Expertise by providing knowledgeable guidance across renovation-focused categories including flooring, bath, kitchen, lighting, organization, hardware, and décor integration.
Simplify Technical Information: Translate complex product details such as measurements, materials, durability, compatibility, installation requirements, and maintenance into customer-friendly recommendations.
Think Beyond the Single Product: Connect products across multiple categories to create cohesive, functional project solutions tailored to the customer’s space and goals.
Support Customer Confidence: Help customers evaluate trade-offs between style, functionality, quality, lead times, and budget to ensure confident purchase decisions.
Digital & Ecosystem Utilization: Leverage Endless Aisle Capabilities using Wayfair’s digital tools, POS systems, and online assortment to access expanded inventory and project solutions beyond what is displayed in-store.
Create Quotes & Compare Solutions: Build quotes, compare product options, recommend alternatives, and help customers evaluate multiple solutions based on their needs.
Take Ownership of Solutions: Partner cross-functionally and utilize available resources to resolve customer questions, research product details, and identify solutions quickly.
Operational Excellence: Support store operations by assisting with carry-outs, curbside pickup, returns, merchandising, inventory support, and operational tasks that contribute to a seamless customer experience.
Maintain an Inspiring Environment: Ensure displays, project vignettes, and home improvement areas remain organized, clean, and visually compelling.
Contribute to Team Success: Support replenishment, floor sets, operational execution, and team collaboration while sharing ideas that improve the customer experience and store performance.
Requirements
Experience: 1+ year of experience in retail sales or customer-facing roles.
Home Improvement Knowledge: 1+ year of experience working with Home Improvement products, in at least 1 category (bathroom, appliance, etc).
Availability: Need to work nights, weekends, and holidays.
Technical Proficiency: Strong communication and relationship-building skills, reasoning skills, core sales instincts, time management and multitasking ability, and technical proficiency (mobile devices, POS systems).
Qualifications
Education: Bachelor's degree or equivalent experience.
Reasoning Skills: Ability to analyze and interpret data, make decisions, and solve problems.
Communication Skills: Excellent verbal and written communication skills.
Customer Service: Proven track record of excellent customer service.
Teamwork: Ability to work effectively in a team environment.
Problem Solving: Ability to think critically and creatively to solve problems.
Benefits
Competitive Salary: Competitive compensation package.
Paid Time Off: Paid time off and vacation days.
Health Insurance: Comprehensive health insurance coverage.
Retirement Plans: Retirement plans and savings options.
Professional Development: Opportunities for professional development and training.
Pay
$400 Sales Per Hour Goal with Protection and Assembly Attachments of 10%.
Schedule
Full-time position with flexible hours to accommodate store operations.