Home Health Scheduler

About the role

The Scheduler supports Administrators (or Designated Branch Directors) in scheduling patient visits. By advancing key workflows throughout the patient journey, the Scheduler manages direct care team member schedules to ensure adequate and timely patient care visits. The Scheduler acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care.

Responsibilities

• Advance key workflows throughout the patient journey
• Manage direct care team member schedules to ensure adequate and timely patient care visits
• Act as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care

Requirements

• A high school diploma or GED
• An associates degree is preferred
• One year of practical experience
• One year of experience of patient scheduling in the home care agency setting is preferred
• Demonstrates familiarity and understanding of national standards of care, state licensure, and federal conditions of participation
• Ability to convey information and opinions, listen to others and check for understanding, respond in appropriate message and tone
• Ability to set timeframes, match resources to tasks, and plan ahead
• Ability to make decisions with incomplete information, choose from multiple options, know when to escalate
• Quickly become proficient in enterprise applications (Homecare Homebase, Workday, etc.) and intermediate knowledge of Microsoft Office
• Ability to handle complaints, manage conflict and negotiate outcomes
• Ability to seek patient feedback, advocate for patient, understand patient needs, and manage patient expectations
• Ability to respond to and control unexpected situations by evaluating solutions and implementing the best solution
• Understand the financial impact of scheduling decisions and staff productivity metrics
• Bilingual in Spanish and English preferred

Qualifications

• High school diploma or GED required

Skills

• Excellent communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of home care industry standards and regulations

Benefits

• Compensation determined based on qualifications, skills, competencies, and experience
• Broad range of benefits offered by Elara Caring

Pay

Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience.

Schedule

Elara Caring offers a flexible schedule to accommodate the needs of both the employee and the patient.

Equal Employment Opportunity

We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

EVerify

Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.