Home Health Patient Scheduler
Ohio Living · Cleveland, OH · 1 mo ago
HealthcareFull-time
We need to output HTML fragment with sections: About the role? The posting includes intro paragraph about company values, mission, etc. That could be "About the role" or maybe "About the company". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real specific content. We have content: description of role (intro), essential activities and tasks broken into Operations Management and Administration (50%), Communication (30%), Quality and Compliance Management (20%). That's responsibilities. Then qualifications: education, experience, other requirements. Also working conditions and special requirements (physical demands). That could be under "Requirements" or maybe "Skills". The instruction says we can use headings like Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which headings to use based on content.
We have:
- Intro paragraph about company culture, mission, values. Could be "About the role" or maybe "About the company". Since they said "About the role" is an example, we can use that for the introductory description.
- Responsibilities: the essential activities and tasks (Operations Management, Communication, Quality and Compliance). We'll list bullet points.
- Qualifications: education, experience, other requirements (language proficiency). Also maybe "Skills": proficiency with Windows, Microsoft Office, EMR, etc. Could be separate Skills section.
- Working conditions: could be under "Requirements" or maybe "Schedule"? Not schedule. Could be "Requirements" (physical demands). But we already have Qualifications. Maybe we can have "Requirements" for physical/working conditions, and "Qualifications" for education/experience. Or combine.
We need to avoid boilerplate like "All other duties as assigned." That's a line; we should keep it? It's substantive? It's generic but maybe we keep as part of responsibilities? It's a line; we can include as a bullet under responsibilities? It's not specific but it's in posting. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. "All other duties as assigned." is generic but it's in posting; we should keep it. However, they said remove duplicated lines, cookie/navigation/legal/EEO etc. This line is not boilerplate; it's typical but we keep.
We also have "Working Conditions And Special Requirements" with bullet points. We'll make a section maybe "Working Conditions" or "Requirements". Since they gave example headings, we can use "Requirements" for physical demands and maybe "Skills" for technical proficiencies.
Let's structure:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real specific content. We have content: description of role (intro), essential activities and tasks broken into Operations Management and Administration (50%), Communication (30%), Quality and Compliance Management (20%). That's responsibilities. Then qualifications: education, experience, other requirements. Also working conditions and special requirements (physical demands). That could be under "Requirements" or maybe "Skills". The instruction says we can use headings like Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which headings to use based on content.
We have:
- Intro paragraph about company culture, mission, values. Could be "About the role" or maybe "About the company". Since they said "About the role" is an example, we can use that for the introductory description.
- Responsibilities: the essential activities and tasks (Operations Management, Communication, Quality and Compliance). We'll list bullet points.
- Qualifications: education, experience, other requirements (language proficiency). Also maybe "Skills": proficiency with Windows, Microsoft Office, EMR, etc. Could be separate Skills section.
- Working conditions: could be under "Requirements" or maybe "Schedule"? Not schedule. Could be "Requirements" (physical demands). But we already have Qualifications. Maybe we can have "Requirements" for physical/working conditions, and "Qualifications" for education/experience. Or combine.
We need to avoid boilerplate like "All other duties as assigned." That's a line; we should keep it? It's substantive? It's generic but maybe we keep as part of responsibilities? It's a line; we can include as a bullet under responsibilities? It's not specific but it's in posting. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. "All other duties as assigned." is generic but it's in posting; we should keep it. However, they said remove duplicated lines, cookie/navigation/legal/EEO etc. This line is not boilerplate; it's typical but we keep.
We also have "Working Conditions And Special Requirements" with bullet points. We'll make a section maybe "Working Conditions" or "Requirements". Since they gave example headings, we can use "Requirements" for physical demands and maybe "Skills" for technical proficiencies.
Let's structure:
About the role
Intro paragraph about company belief, mission, values, making difference in Ohio healthcare, etc.
Responsibilities
- Operations Management and Administration (50%): ... (list sub-bullets? We can keep as one bullet with semicolons or break into sub-bullets? The instruction: use
- for any list of duties/requirements/benefits. So we can have top-level li for each major duty, and inside we can have further detail as text; we could also nest ul but not required. Simpler: each responsibility as li with detailed description.
We'll break down:
- Uses the EMR system to prepare the pre-schedule according to physicians’ orders and supervisors’ direction for all home health, home care, and hospice visits, including therapy services.
- Routes and assigns field staff in geographic zones to minimize drive time and mileage, and maximize productivity.
- Adjusts schedule according to staff availability and patients’ changing needs.
- Processes all schedule requests (generated by approval of an order containing a frequency change or add-on discipline).
- Processes missed and declined visits, and reschedules and reassigns requests.
- Schedules the entire certification period at the beginning of the certification period.
- For admissions, enters patients description in the EMR system and completes the requested schedule when the task appears.
- For recertifications, schedules the continuation of services when the task appears.
- Reviews schedule notification coordinator notes.
- Designates correct billing codes for each visit on the schedule.
- May be required to track in-service education for staff.
- Attends case conferences as requested.
- May assist in obtaining reauthorizations from insurance companies.
- May be required to schedule on-call visits, receive calls from the answering service, verify therapy visits, upload paper visits to scheduled visits, and/or arrange staffing to cover call-offs in the evenings and on weekends and holidays.
- Communication (30%):
-- Provides accurate and timely communication related to scheduling.
-- Prints and distributes staff itineraries as needed.
-- Responds to staff and patients phone calls related to scheduling.
-- Notifies supervisor and external case managers of missed visits.
-- Maintains communication with the patients, caregiver, and/or discharge planner with regard to patients status when hospitalized.
-- Keeps the staff current with changes in scheduling procedures and policies as needed.
-- Develops and maintains strong working relationships with employees and contracted staff to coordinate the addition and/or editing of schedule and billing information.
-- Participates in orientation, in-service, and continuing education programs for clinical staff as requested.
- Quality and Compliance Management (20%):
-- Uses the EMR system to run reports and evaluate data entry accuracy.
-- Edits or reports data entry accuracy problems as needed.
-- Completes regular audits of scheduled visits through calls to patients and maintains documentation of those calls.
-- Maintains current and accurate patients and staff records, including entering employee information, tracking unmade visits, and other employee-related details, using the EMR system in accordance with company standards and federal, state, and local standards, guidelines, and regulations.
We also have "All other duties as assigned." as a separate li.
Qualifications
- Education: High school diploma or equivalent required. Post-secondary education preferred in a related field.
- Experience: Two years experience in staff scheduling. One year experience in home health, hospice, or medical office management preferred.
- Demonstrated ability to manage several priorities simultaneously.
- Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
- Proficiency with electronic medical records (EMR) preferred.
- Must be able to read, write, speak, and understand the English language.
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive list. It says use those for section headings; we could also use other headings? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That implies we should stick to those headings. So we should not create a heading like "Working Conditions". Instead we could fold working conditions into "Requirements" (which is allowed). So we need a "Requirements" section for physical demands and special requirements. Thus we will have:
Requirements
- Sitting - Up to 8 hours/day
- Standing - Up to 6 hours/day
- Walking - Up to 4 hours/day
- Lifting, transferring, pushing or pulling equipment/supplies - Up to 25 pounds
- Work weekends, evenings, and holidays - As needed for coverage
- On-call availability - 24/7 for scheduling issues
- Subject to emotionally upset and hostile patients, family members, etc. - Minimal
- Risk Category for Exposure to Bloodborne Diseases - III
About the role
It's fun to work in a company where people truly BELIEVE in what they're doing! Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job. Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.
Responsibilities
- Operations Management and Administration (50%):
- Uses the EMR system to prepare the pre-schedule according to physicians’ orders and supervisors’ direction for all home health, home care, and hospice visits, including therapy services.
- Routes and assigns field staff in geographic zones to minimize drive time and mileage, and maximize productivity.
- Adjusts schedule according to staff availability and patients’ changing needs.
- Processes all schedule requests (generated by the approval of an order containing a frequency change or add-on discipline).
- Processes missed and declined visits, and reschedules and reassigns requests.
- Schedules the entire certification period at the beginning of the certification period.
- For admissions, enters patients description in the EMR system and completes the requested schedule when the task appears.
- For recertifications, schedules the continuation of services when the task appears.
- Reviews schedule notification coordinator notes.
- Designates correct billing codes for each visit on the schedule.
- May be required to track in-service education for staff.
- Attends case conferences as requested.
- May assist in obtaining reauthorizations from insurance
- for any list of duties/requirements/benefits. So we can have top-level li for each major duty, and inside we can have further detail as text; we could also nest ul but not required. Simpler: each responsibility as li with detailed description.
We'll break down:
- Uses the EMR system to prepare the pre-schedule according to physicians’ orders and supervisors’ direction for all home health, home care, and hospice visits, including therapy services.
- Routes and assigns field staff in geographic zones to minimize drive time and mileage, and maximize productivity.
- Adjusts schedule according to staff availability and patients’ changing needs.
- Processes all schedule requests (generated by approval of an order containing a frequency change or add-on discipline).
- Processes missed and declined visits, and reschedules and reassigns requests.
- Schedules the entire certification period at the beginning of the certification period.
- For admissions, enters patients description in the EMR system and completes the requested schedule when the task appears.
- For recertifications, schedules the continuation of services when the task appears.
- Reviews schedule notification coordinator notes.
- Designates correct billing codes for each visit on the schedule.
- May be required to track in-service education for staff.
- Attends case conferences as requested.
- May assist in obtaining reauthorizations from insurance companies.
- May be required to schedule on-call visits, receive calls from the answering service, verify therapy visits, upload paper visits to scheduled visits, and/or arrange staffing to cover call-offs in the evenings and on weekends and holidays.
- Communication (30%):
-- Provides accurate and timely communication related to scheduling.
-- Prints and distributes staff itineraries as needed.
-- Responds to staff and patients phone calls related to scheduling.
-- Notifies supervisor and external case managers of missed visits.
-- Maintains communication with the patients, caregiver, and/or discharge planner with regard to patients status when hospitalized.
-- Keeps the staff current with changes in scheduling procedures and policies as needed.
-- Develops and maintains strong working relationships with employees and contracted staff to coordinate the addition and/or editing of schedule and billing information.
-- Participates in orientation, in-service, and continuing education programs for clinical staff as requested.
- Quality and Compliance Management (20%):
-- Uses the EMR system to run reports and evaluate data entry accuracy.
-- Edits or reports data entry accuracy problems as needed.
-- Completes regular audits of scheduled visits through calls to patients and maintains documentation of those calls.
-- Maintains current and accurate patients and staff records, including entering employee information, tracking unmade visits, and other employee-related details, using the EMR system in accordance with company standards and federal, state, and local standards, guidelines, and regulations.
We also have "All other duties as assigned." as a separate li.