Home Health Office Nurse

About the role

Safe Life Home Health is a Medicare-certified home health agency with a 4-star patient satisfaction rating, serving patients across the greater Chicagoland area. We are looking for a dependable, detail-oriented office nurse to join our clinical operations team and help us deliver consistently safe, high-quality care.

Responsibilities

• Cookbook patient care across disciplines (skilled nursing, PT/OT/ST, MSW, HHA) to ensure continuity, timeliness, and adherence to the Plan of Care.
• Triage incoming patient calls, clinician calls, and physician communications; assess urgency, escalate appropriately, and document outcomes.
• Manage lab orders, results review, and follow-up—communicate critical and abnormal results to the case manager and ordering physician, and ensure documentation is closed out in the EMR.
• Support clinical leadership with day-to-day clinical operations, including assisting with care plan oversight, visit utilization tracking, and follow-up on outstanding orders, signed POCs, and physician communications.
• Step in to support intake and staffing operations as needed — including processing referrals, verifying insurance and eligibility, scheduling SOC visits, and assisting the scheduling team with clinician assignments.
• Serve as a clinical resource for field staff on documentation questions, supply needs, infection control, medication reconciliation, and patient-specific concerns.
• Communicate professionally and clearly with physicians' offices, hospitals, SNFs, and other referral sources.
• Support quality and compliance initiatives, including responding to documentation gaps and assisting with chart follow-up under the direction of clinical leadership.
• Maintain accurate, timely, and HIPAA-compliant documentation in the EMR.
• Perform other clinical and operational duties as assigned to support the team.

Qualifications

• Active Illinois RN or LPN/LVN license in good standing.
• Minimum 2 years of home health experience.
• Proven hands-on experience with Kinnser / WellSky EMR.
• Strong working knowledge of Medicare home health requirements and the home health workflow (referral → SOC → recert → discharge).
• Ability to work effectively under pressure, manage competing priorities, and meet deadlines without compromising accuracy or patient safety.
• Demonstrated commitment to quality of care and patient safety.
• Self-starter who takes initiative and ownership; reliable follow-through on assigned tasks.
• Fast learner — comfortable picking up new processes, tools, and payer requirements quickly.
• Excellent communication, organizational, and time-management skills.
• Positive, professional demeanor and the ability to collaborate effectively with clinicians, office staff, physicians, and families.

Preferred / Advantageous

• Familiarity with OASIS-E concepts and home health documentation standards.
• Working knowledge of ICD-10 coding.
• Familiarity with Medicare, Medicare Advantage, Medicaid, and PPO/HMO plan requirements.
• Awareness of IDPH, CHAP, and CMS survey expectations.
• Prior exposure to intake, scheduling, or care-coordination workflows.