Home Health Liaison

Qualifications

Minimum two to three years of sales experience, preferably in health care, home care, or a related field
Excellent customer service and sales skills
Knowledge of medical terminology
Computer proficiency and the ability to document sales activity accurately and in a timely manner
Ability to use market intelligence, analytics, and data to make informed decisions throughout the sales cycle
Proven track record of exceeding sales quotas
Must have interpersonal skills to effectively interact with physicians, other health specialists, management, and co-workers via phone, video conferencing, email, and in person
An entrepreneurial spirit, drive, and goal-oriented work ethic
Current driver’s license and proof of insurance; ability to travel 80% of the time in the field
Must have a bachelor's degree or equivalent

Responsibilities

• Build and maintain referral relationships
  
• Acquire new clients, ensuring overall satisfaction
  
• Cookordination with office staff to ensure the provision of high-quality service
  
• Act as a liaison between physicians, hospitals, rehabilitation facilities, patients, nurses, community resources, and parent agency to assure continuity of care and smooth interaction
  
• Communicate between all those involved in patient care activities
  
• Build and maintain productive, ongoing relationships with case managers, discharge planners, or other relevant professionals in hospitals, home health agencies, nursing homes, long-term care facilities, assisted living facilities, and physicians in private practices, emphasizing face-to-face contact
  
• Execute effective sales calls/meetings that identify and meet the needs of the referral partners, including pre- and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting to admissions
  
• Recognize barriers to admission, respond appropriately, and follow up on admissions variables
  
• Assist with the coordination of the referral-to-admission process
  
• Provide in-services and professional presentations for referral sources, community groups, and others regarding our services, programs, and outcomes
  
• Use territory market analysis data to identify potential new business opportunities
  
• Execute weekly and monthly goals of increasing market share through account development of both existing and prospective referral sources
  
• Achieve monthly personal production goals
  
• Participates in meetings, interdisciplinary team meetings and regular marketing meetings
  
• Performs other duties as assigned