Home Health/Hospice and Palliative Scheduling Liaison

Responsibilities

• Utilizes EMR scheduling applications to manage patient appointments and validate demographics.
• Collaborates with RDS Home Health and Hospice to coordinate scheduling, including provider block time across sites.
• Ensures compliance with CMS guidelines for clinician scheduling and documentation.
• Maintains positive relationships with statewide agency personnel, internal and external stakeholders.
• Handles afterhours/weekend pass-downs and manages clinician schedules using time and attendance systems.
• Produces required reports such as Supervisory Visits and Geographic Team Reports.
• Answers agency phone queue, resolves inquiries, and supports message routing.

Qualifications

• A High School Diploma or GED is required.
• An Associate’s degree is preferred.
• Two (2) or more years of clinical experience as a Clinical Scheduler is required.
• Short-term training in Medical Terminology is preferred.
• Customer service and scheduling experience are required.
• Advanced computer skills with Microsoft Office Platform are essential.

Benefits

Presbyterian provides a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.
• Short-term and long-term disability insurance.
• Group term life insurance.
• Optional voluntary benefits.

About the Role

This role plays a critical part in ensuring timely, coordinated, and high-quality care delivery to patients in their homes. The Scheduling Liaison works closely with the Home Health, Hospice, and Palliative Care teams to manage appointments and ensure compliance with CMS guidelines.