Home Health Aide Coordinator (CNA)

About the role

As the HHA Coordinator, you will serve as a specialist in coordinating Home Health Aide (HHA) services between Case Managers, HHAs, and Clients. This role includes overseeing scheduling logistics, compliance documentation, onboarding support, and care implementation processes. You will contribute to workforce stability, regulatory readiness, and operational efficiency by maintaining accurate records, resolving coverage gaps, and ensuring quality of service delivery.

Responsibilities

• Coordinate HHA service delivery in alignment with patient plans of care.
• Support Case Managers by maintaining up-to-date HHA schedules and client assignment records.
• Serve as the first point of contact for shift call-ins; resolve or arrange coverage as needed.
• Track and verify documentation from HHAs for accuracy and compliance with agency standards.
• Assemble, prepare, and maintain HHA documentation packets.
• Collaborate with Case Managers to review Individualized Plans of Care (IPOC) and related documentation.
• Upload, label, and organize completed documents in the appropriate electronic care platform.
• Support the onboarding process, including HHA orientations, documentation reviews, and training follow-ups.
• Deliver care kits and binders to new clients as requested.
• Conduct in-service sessions, assist with incident tracking, and provide administrative support for HHA terminations.
• Maintain open communication with HHAs to relay updates, policy changes, or procedural adjustments.
• Perform general administrative tasks, audits, and assist with special projects as directed by the Case Manager or Regional Director.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent required
• Completion of basic CNA or home health training preferred
• Experience with scheduling or care coordination systems
• Exceptional organizational, interpersonal, and communication skills
• Must pass a criminal background check

Physical Demands

• Ability to sit at a computer terminal for an extended period of time.
• While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop, and kneel.
• Specific vision abilities required by this job include close vision due to computer work.
• Regular, predictable attendance is required as business demands dictate.

Benefits

• Medical, Dental & Vision Insurance to help you maintain your health and wellness.
• 401(k) Retirement Plan with employer match to support your long-term financial goals.
• Paid Time Off (PTO) and Holiday Pay to ensure a healthy work-life balance.
• Disability Insurance and Life Insurance Options for added peace of mind.
• Health Savings Account (HSA) and Dependent Care Spending Account (DCSA) for tax-advantaged savings.
• Employee Assistance Program (EAP) offering confidential resources for life’s challenges.
• Sunshine Fund for peer-supported financial assistance during unexpected hardships.
• Internal Referral Bonuses to reward you for helping us grow our team.
• Supportive and Inclusive Culture that fosters teamwork, respect, and belonging.
• Mission-Centered Work that directly impacts the lives of former energy workers.
• Opportunities for Growth and Development, including internal mobility and training.
• Recognition Programs to celebrate your hard work and commitment.

Pay

USD $17.00 - USD $18.00 /Hr.