Home Health Aide Coordinator

About the role

This is a full-time in person position. You MUST be able to work some weekends, remote.

Responsibilities

• Coordinate the scheduling and ongoing management of home care services.
• Match clients with appropriate caregivers based on home care needs, availability, and skill set.
• Communicate regularly with clients, families, caregivers, and clinical staff.
• Maintain accurate documentation and ensure compliance with state and agency regulations.
• Respond to client concerns and resolve service-related issues promptly.
• Participate in quality assurance and performance improvement activities.
• Coordination with patients, families and insurance contacts to ensure services are scheduled and plans and any changes are communicated promptly and effectively.
• Manage scheduling of a patient caseload and associated responsibilities, such as pre-billing, attendance, and visit verification.
• Accurate and timely documentation in patients' and caregivers' records as applicable.
• Able to work occasionally on weekends and holidays as needed.
• Identify and escalate issues to supervisors.
• Perform other duties as assigned.

Qualifications

• Strong communication, skill, both written and verbal.
• Excellent customer service skills.
• Strong time management and organization skills.
• Adaptability and flexibility.
• Proficient in Microsoft 365.
• HHAX experience preferred.
• 1 to 3 years' experience as a Home Care Coordinator.
• Able to multitask.

Desired Skills and Experiences

• Home health care experience.
• Experience with HHAeXchange Homecare Application.
• Call center customer service representative.
• Microsoft Office 365 applications: TEAMs, Outlook, Excel, Word.

Pay

$21.00-$25.00 per hour