Home Furnishings Sales Advisor

About Us

Factory Direct Enterprises LLC is a leading licensee of Ashley, the number one selling furniture brand in the world and the top retailer of furniture and bedding in the United States.

Compensation and Benefits

• Commission-based salary ranging from $40,000 to $90,000 per year, based on performance
• Annual bonus structure tied to individual performance and company success
• Weekly commission and bonus opportunities on written sales
• Premiers and Presidents Programs that offer additional weekly bonus incentives
• Paid, comprehensive two-week training through the Ashley Sales Academy
• 401(k) retirement plan with company match
• Paid time off, holiday pay, and your birthday off
• Medical, dental, and vision insurance starting as low as $25 per week
• Employee discounts on furniture and accessories
• Referral bonuses up to $1,000 for recommending successful candidates
• Eligibility for the FDE G3 Profit-Sharing Program, rewarding team members based on company and store performance outcomes

Culture and Team Member Programs

• FDE maintains a culture of recognition, service, and growth
• Ashley Cares initiatives support our employees and communities, including:
• Hope to Dream: A portion of mattress sales funds beds for children in need
• Give a Day: Paid volunteer day annually with an approved non-profit organization
• Corporate Chaplains: Confidential support for personal challenges such as grief, family needs, and stress
• Life Resources: Quarterly educational events focusing on financial literacy, health, and wellness
• Team Member Relief Fund: Financial assistance during unexpected life events
• SmartDollar: A free financial wellness platform to help manage budgets and plan for the future

Position Overview: Home Furnishings Advisor

The Home Furnishings Advisor is responsible for delivering a unique and personalized guest experience. You will act as a representative of our brand, guiding customers through their home furnishing journey. As a subject matter expert, you will leverage your product knowledge and customer service skills to drive sales and ensure customer satisfaction.

Key Responsibilities

• Sales and Customer Experience
• Sell a wide range of Ashley home furnishings, accessories, and warranties using the Ashley Sales Approach
• Welcome and engage with every guest professionally and attentively
• Deliver compelling product presentations and offer complete solutions including protection plans and financing
• Build and maintain customer relationships through proactive communication during and after the sales process
• Post-Sales Administration
• Accurately complete post-sale documentation and ensure order details meet customer expectations
• Provide all necessary paperwork to the Customer Service Department
• Enter accurate customer information into the UPs system, including contact details for future follow-up
• Record advertising efforts and maintain a lead database using customer information forms
• Showroom Presentation
• Support store appearance through regular floor recovery and adherence to safety and cleanliness standards
• Ensure every customer has a professional and welcoming in-store experience
• Professional Development
• Use company-provided tools and training to enhance sales performance
• Stay informed about product updates and company initiatives
• Participate in sales meetings, training sessions, and one-on-one coaching

Performance Expectations

• Total sales volume and sales per guest
• Beds sales, close rate, protection plan sales, and average transaction value
• Number of credit applications submitted
• Net gross margin and guest satisfaction (Net Promoter Score)
• Total Piece Exception Rate and related inventory accuracy metrics

Additional Duties

• Assist with cashiering or merchandise tasks as needed
• Participate in inventory and other operational processes
• Travel to other store locations for training or meetings as required

Schedule Requirements

• Must be available to work at least 40 hours per week, including weekends
• Additional hours may be required during holiday or peak seasons
• Regular attendance at the assigned store is required
• Two days off per week are scheduled except during holiday periods

Qualifications

• Highly motivated with a positive attitude and strong interpersonal skills
• Previous sales experience is helpful but not required
• Comfortable in a performance-driven, customer-focused retail environment
• Strong attention to detail and commitment to delivering exceptional service

Job Type

Full-time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401(k) with employer match
• Employee discount