Home Furnishings Sales Advisor

About the role

The Home Furnishings Advisor is responsible for delivering a unique and personalized guest experience. You will act as a representative of our brand, guiding customers through their home furnishing journey. As a subject matter expert, you will leverage your product knowledge and customer service skills to drive sales and ensure customer satisfaction.

Responsibilities

• Sell a wide range of Ashley home furnishings, accessories, and warranties using the Ashley Sales Approach
• Welcome and engage with every guest professionally and attentively
• Deliver compelling product presentations and offer complete solutions including protection plans and financing
• Build and maintain customer relationships through proactive communication during and after the sales process
• Accurately complete post-sale documentation and ensure order details meet customer expectations
• Provide all necessary paperwork to the Customer Service Department
• Enter accurate customer information into the UPs system, including contact details for future follow-up
• Record advertising efforts and maintain a lead database using customer information forms
• Support store appearance through regular floor recovery and adhere to safety and cleanliness standards
• Ensure every customer has a professional and welcoming in-store experience
• Use company-provided tools and training to enhance sales performance
• Stay informed about product updates and company initiatives
• Participate in sales meetings, training sessions, and one-on-one coaching
• Be evaluated on a variety of key performance indicators including total sales volume and sales per guest, bedding sales, close rate, protection plan sales, and average transaction value, number of credit applications submitted, net gross margin and guest satisfaction (Net Promoter Score), and total piece exception rate and related inventory accuracy metrics
• Assist with cashiering or merchandise tasks as needed
• Participate in inventory and other operational processes
• Travel to other store locations for training or meetings as required

Requirements

• Highly motivated with a positive attitude and strong interpersonal skills
• Previous sales experience is helpful but not required
• Comfortable in a performance-driven, customer-focused retail environment
• Strong attention to detail and commitment to delivering exceptional service

Qualifications

• Full-time schedule required, including weekends
• Two days off per week except during holiday periods

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401(k) with employer match
• Employee discount