Home Energy Solutions Specialist

About the role

The Home Energy Solutions Specialist drives sales of energy solutions and provides excellent customer service to both potential and current customers.

Responsibilities

• Analyze Consumer Needs: Understand consumer requirements and recommend suitable energy solutions to meet their needs.
• Sales and Negotiation: Negotiate and close deals, handle complaints or objections efficiently to ensure customer satisfaction and retention.
• Maintain Sales Targets: Regularly achieve sales targets as set by management, demonstrating consistent performance.
• Consumer Feedback: Gather and analyze feedback from consumers, sharing insights with internal teams to improve products and services.
• Outbound Calls: Conduct daily outbound calls using predictive or preview mode, aiming to enhance the organization’s close rate.
• Customer Education: Educate customers on the growing home energy industry using a consultative approach to provide informed and valuable recommendations.
• Department Expectations: Maintain departmental standards, including customer satisfaction, productivity, and adherence to company policies.
• Product Knowledge: Answer detailed questions regarding Generac products, showcasing expertise and knowledge.
• Inbound Queries: Respond to inbound pre-sale questions over the phone, providing accurate and helpful information.

Requirements

• Associates degree in related field or equivalent experience
• 1 year related experience within Sales, Retail, Marketing
• Ability to understand consumer needs and provide appropriate solutions
• Strong problem-solving skills and the ability to handle objections effectively
• Ability to Interpret Data, Analyze Results and Make Recommendations
• Ability to work with a variety of stakeholders, including consumers, dealers, and contractors
• Ability to meet sales targets and work in a goal-oriented environment
• Strong organizational skills and attention to detail
• Ability to work autonomously and as part of a team