Home Delivery Program Manager

About the role

The Home Delivery Program Manager is an operations-focused role that sits at the intersection of food bank logistics and Food is Medicine programming. This position is responsible for the delivery of food orders and program materials to FNEFL's clinical and Healthy Pantry partners, warehouse order fulfillment, and maintaining the high standard of customer service that sustains those partnerships.

Principal Duties And Responsibilities

• Delivery Coordination and Logistics
  • Receive and process referrals from clinic and community health partners and route neighbors into the appropriate delivery program based on program criteria
  • Upload neighbor information and prepare delivery records for each program cycle
  • Cookify project DASH and Amazon Flex deliveries to schedule deliveries, confirm driver assignments, and ensure packages reach the correct recipients
  • Serve as the primary point of contact for neighbors, clinic partners, and internal departments regarding delivery status, troubleshooting, and issue resolution
  • Respond promptly to delivery inquiries and resolve problems in real time
• Partner and Clinic Support
  • Support clinic and community health partner staff in understanding delivery program criteria, referral processes, and eligibility requirements
  • Maintain active working relationships with designated contacts at each partner organization
  • Respond to partner questions regarding program guidelines and referral logistics
  • Participate in partner meetings and communications as needed to support program continuity
• Data Management and Reporting
  • Maintain accurate and up-to-date delivery records, referral data, and program enrollment information across all active delivery programs
  • Track delivery metrics and program outputs to support grant reporting, program evaluation, and internal performance monitoring
  • Compile and submit data reports on a schedule established by program leadership
  • Ensure data integrity across referral sources, delivery logs, and outcome records
  • Build and maintain program tracking tools in Microsoft Excel; develop templates and tracking systems as programs evolve

Required Job Qualifications

• A high school diploma or equivalent required; associate or bachelor's degree in a related field preferred
• Minimum two years of experience in program coordination, logistics, social services, community health, or a related field
• Advanced proficiency in Microsoft Excel, including the ability to build and manage complex tracking spreadsheets, formulas, and data systems from scratch
• Demonstrated ability to manage multiple concurrent projects with different timelines, criteria, and stakeholders
• Strong written and verbal communication skills with the ability to communicate clearly and responsively with a range of audiences including neighbors, clinic partners, delivery vendors, and internal staff
• High degree of comfort learning and working across multiple technology platforms and data systems
• Strong attention to detail and commitment to accurate record-keeping
• Valid Florida driver's license and reliable transportation required

Preferred Experience

• In a food bank, hunger relief, social services, healthcare navigation, or logistics environment
• Familiarity with community health clinic settings or experience working alongside healthcare teams
• Experience with grant reporting, program data tracking, or outcome measurement

Competencies

• Ability to maintain calm, professionalism, and sound judgment in fast-paced operational environments
• Demonstrated emotional intelligence and collaborative style
• Ability to balance operational discipline with adaptability and creative problem-solving
• Growth mindset with willingness to evolve alongside the organization and expand leadership responsibilities over time

Physical Demands

• Prolonged periods of standing and walking, repetitive motion, bending, lifting, pushing, pulling, and extended food preparation activities
• Must be able to safely lift and move up to 50 pounds
• Regular local travel required for partner site visits and program coordination within the 12-county service area
• Work will include assistance with food distribution activities and exposure to indoor and outdoor environmental conditions