Home Care Staffing Coordinator- LLWC of Myrtle Beach SC

Requisition Number: HOMEC00303085 | Posted: February 27, 2026 | Full-Time | On-site – Myrtle Beach, SC

About the role

Live Long Well Care of Myrtle Beach SC is seeking a Full-Time Staffing Coordinator to serve as the front-line customer service liaison between patients/clients, caregivers, and the Client Services Manager (CSM). This role ensures caregivers are appropriately matched to patient needs, promotes continuity of care, and maintains accurate scheduling to support desired outcomes and customer satisfaction.

Responsibilities

• Act as the primary customer service liaison between patients/clients, caregivers, and the CSM.
• Assign caregivers to cases based on skills, availability, and patient/client needs, ensuring continuity of care whenever possible.
• Schedule services strictly according to the plan of care, including amount, frequency, and duration.
• Maintain and update standardized weekly schedules for all active patients/clients, documenting daily changes.
• Validate caregiver documentation against schedules prior to payroll and resolve discrepancies.
• Create and update active patient/client and caregiver lists weekly or as requested.
• Confer with the CSM and Care Coordinator Supervisor for direction on staffing assignments.
• Maintain an active list of available caregivers, ensuring they meet company policy requirements and are willing to work compatible time frames.
• Prioritize patient/client and family needs while considering caregiver qualifications and work preferences.
• Monitor pay and bill rates, overtime status, and caregiver qualifications when making assignments.
• Follow standardized scheduling processes and keep all patient/client care information current.
• Record all scheduling changes, updates, and deletions daily.
• Reconcile caregiver documentation with schedules and notify management of outstanding documentation.
• Support payroll and billing processes to ensure accurate and timely invoices.
• Implement staffing changes per company policy when requested by patients/clients or caregivers.
• Confirm patient/client satisfaction after a new caregiver’s first visit and conduct random satisfaction calls.
• Document all caregiver change requests, complaints, and customer satisfaction call results.
• Participate in caregiver hiring by identifying recruitment needs, screening applicants, administering evaluations, conducting interviews, and verifying references.
• Serve on-call every other week.
• Adhere to agency policies, including dress code, attendance, and time reporting.
• Attend and participate in meetings, disseminating information as required.
• Manage complaints professionally and respond to internal/external customers in a supportive manner.
• Follow standard precautions, infection control, and safety procedures.
• Ensure a safe environment for patients/clients, physicians, and employees.
• Support performance improvement processes and complete mandatory in-services, certifications, or licensure requirements.

Requirements

• High School Diploma or GED.
• One (1) year of data entry, computer-related, or clerical experience, preferably in a healthcare environment.
• Demonstrated data entry ability with attention to detail, speed, and accuracy.
• Strong organizational, teaching, and human resource management skills.
• Ability to work under time pressure in a fast-paced environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and ability to quickly master new software applications.
• Ability to work with minimal supervision and consult with supervisors on unusual situations.

Skills & Competencies

• Technical Skills: Demonstrated competence in assigned tasks, indicating specialized skills above average.
• Communication: Effectively transfers information to necessary parties, providing actionable and accurate data.
• Initiative: Self-motivated, competitive, and seeks additional work when capacity allows; brings new ideas and solutions to supervisors.
• Flexibility: Adapts quickly to changing conditions and navigates obstacles with professionalism.
• Interpersonal Skills: Focuses on conflict resolution, active listening, and open-mindedness.
• Teamwork: Balances team and individual responsibilities; encourages others and seeks help when needed.
• Professionalism: Ensures timely, high-quality deliverables; assumes responsibility for mistakes; upholds brand image.
• Ethics: Treats others with respect, keeps commitments, and works with integrity; upholds company guiding principles.

Work Environment & Physical Demands

• Frequent reading, writing, standing, walking, sitting, and use of hands for handling objects/tools.
• Lifting or carrying up to 25 lbs.
• Exposure to minimal to moderate noise and occasional difficult situations (e.g., mentally ill or deceased individuals).
• Minimal exposure to bio-hazardous or infectious agents, cleaning agents, and office products.
• Use of personal protective equipment (e.g., gloves) when handling toxic substances or biohazard materials.
• Extended computer terminal use; screen protectors and wrist supports available upon request.
• Local and out-of-state travel (up to 10%) may be required for conferences, training, or meetings.